BPO Sales Trainer, Johannesburg

BPO Sales Trainer CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.

We're looking for a vibrant Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.

Responsibilities

Facilitate training group as per Client curriculum requirements

Transfer of skills into different campaigns and accounts required for various industries

Conduct Training Needs Identification as per project requirements and report findings

Attend Quality Calibration sessions and ensure variance is less than 5%

Take Calls for minimum 4 hours each month

Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date

Self-upskill on industry updates and relevant knowledge

Communicate with team on Knowledge and Skill updates for relevant campaigns

Coordinate with OPS manager to help transition agents from Training to incubation as per expectations

Coach own Trainees on observed Knowledge and Skill gaps

Manage Attrition within Training groups with regular one-on-ones

Review Training content and suggest new ways of delivery to improve effectiveness

Complete Training Administrative tasks as per set timelines

Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery

Keep up to date with changes by attempting monthly Knowledge Assessment

Qualifications&Experience

Minimum 1 Years’ experience as a L&D Sales trainer

Experience within BPO Sector

Experience in telecommunications industry ideal

Experience outbound sales

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role

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