Lifestyle Manager– Lifestyle&Concierge Company, Johannesburg

A premium lifestyle services company is looking for a polished and highly organised Lifestyle Manager to join its Johannesburg-based team. This is a client-facing role suited to someone who is naturally service-driven, detail-oriented, and passionate about delivering seamless, high-touch experiences to a discerning client base.

Key Responsibilities Member Services&Lifestyle Delivery

Manage member requests across email, telephone, and CRM platforms in line with SLAs

Deliver a consistently high level of personalised lifestyle support

Act as a key point of contact for members, ensuring a seamless and professional experience

Take ownership of requests from initial enquiry through to fulfilment

Maintain high levels of member satisfaction through efficient and thoughtful service

Administrative&Operational Support

Provide day-to-day administrative support to senior management and the Lifestyle team

Extract, analyse, and interpret CRM data to support reporting and operational needs

Ensure all member information, databases, and systems are accurate and up to date

Adhere to internal processes and data protection standards

Content, Research&Coordination

Assist with research for newsletters, media updates, and member communications

Maintain current event listings and supplier databases

Support internal communications and team updates

Events&Brand Representation

Assist with the coordination and execution of events when required

Attend events as a brand ambassador, engaging confidently with members and partners

Represent the brand in a polished and professional manner at all times

Experience&Background

Experience in travel, customer service, guest relations, personal assistance, concierge, or lifestyle management

Exposure to working with executives, VIP clients, or high-net-worth individuals is advantageous

Background within luxury travel, hospitality, or service-led environments preferred

Strong understanding of premium service delivery and client expectations

Key Competencies

Excellent communication skills (verbal and written)

Strong organisational and time-management ability

Ability to multitask and prioritise effectively in a fast-paced environment

Proactive, solution-oriented approach

Strong IT proficiency, including CRM systems and Microsoft Office

Professional telephone manner and strong interpersonal skills

Ability to work independently while contributing to a team

High level of attention to detail

Polished, well-presented, and client-facing

Discreet and professional when handling confidential information

Calm and composed under pressure

Why Consider This Role This is an excellent opportunity for an ambitious individual looking to grow within the luxury lifestyle and concierge space. You’ll gain exposure to high-net-worth clients, dynamic requests, and a fast-paced environment where no two days are the same.

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