CX Experience Design Lead, Johannesburg

A leading recruitment agency is seeking a Specialist in Customer Experience Design to shape and implement customer strategies using the Steve Towers methodology. The ideal candidate will have a degree in Industrial or Process Engineering and 3-5 years of experience in designing customer experiences. Responsibilities include developing performance metrics, managing transformation roadmaps, and collaborating with stakeholders to enhance customer satisfaction. Join a dynamic team committed to continuous improvement and innovation in customer service.#J-18808-Ljbffr