Operations Manager: CSD, Johannesburg
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Johannesburg, South Africa
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Posted: less than a week ago
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This role is responsible for leading and optimising domestic cargo operations, customer experience, and specialised services such as pet handling. You will oversee operational efficiency, ensure regulatory compliance, and implement strategies that enhance service delivery while maintaining cost-effective and sustainable operations. The position requires a strong balance of leadership, operational oversight, and stakeholder engagement within a complex aviation logistics environment.
You will work cross-functionally with internal teams, regulatory bodies, and external partners to ensure seamless cargo handling, service excellence, and continuous improvement across all operational touchpoints. This includes managing reporting frameworks, resolving operational challenges, and ensuring adherence to aviation safety and security standards.
Our client is a well-established player in the aviation cargo and logistics sector, known for delivering reliable, compliant, and customer-focused services across domestic and international networks.
What You’ll Do
Lead and manage national cargo operations, customer experience, and service delivery
Oversee daily operational activities, ensuring efficiency, coordination, and compliance
Drive customer satisfaction through proactive engagement and issue resolution
Manage stakeholder relationships, including clients, service providers, and regulators
Monitor operational performance metrics, including on-time performance and service levels
Ensure compliance with aviation safety, security, and regulatory requirements
Lead, mentor, and develop operational teams while managing performance and capacity
Oversee financial planning, budgeting, and cost control measures
Manage audits, reporting, and continuous improvement initiatives
Ensure accurate billing, claims handling, and discrepancy resolution processes
What You Bring
Diploma in Business Management or Administration (NQF Level 7)
3–5 years’ experience in cargo or logistics operations within an airport environment
At least 3 years in a management role within cargo operations
Strong knowledge of aviation cargo handling, safety, and regulatory frameworks
Experience with stakeholder engagement, customer service, and operational reporting
Understanding of labour legislation and HR/IR practices
Strong leadership, problem-solving, and decision-making skills
Ability to work extended hours and travel when required
What Success Looks Like
Consistently high levels of customer satisfaction and service delivery
Efficient, compliant, and well-coordinated cargo operations across all stations
Strong team performance, engagement, and capability development
Effective cost management aligned with operational and financial targets
Robust compliance with safety, security, and regulatory standards
Continuous improvement in operational processes and performance metrics
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Company nameEdgexec (Pty) Ltd
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Job positionOperations Manager: CSD
Operations Manager: CSD has been posted in the Johannesburg Other Jobs category on Locanto.
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