National Operations Manager -International Brands, Johannesburg

NATIONAL OPERATIONS MANAGER- International Brands Specializing in International Luxury Designer Footwear, Handbags&Apparel Brands.

Bedfordview - Johannesburg.

SALARY: R 62 000 Neg (Doe) CTC

Key Responsibilities

Full operational

accountability for retail stores allocated to the Area.

Drive sales targets and KPIs, turnover, conversion, ATV, UPT, shrinkage, and stock turn.

Analyse and distribute daily, weekly, and monthly performance reports.

Oversee stock control, allocations, replenishment, and regular stock takes.

Approve staff rosters and manage staffing during peak, unplanned periods.

Lead, coach, and performance-manage Store Managers and retail teams.

Partner with HR on recruitment, discipline, and employee relations.

Address customer complaints and ensure consistent luxury service delivery.

Ensure compliance with company policies, brand standards, and SOPs.

Support visual merchandising, aligned to international brand guidelines.

Liaise with mall management and manage third-party service providers.

Support new store openings, refits, and national trading periods (Christmas, Easter, Black Friday, Sales)

Travel extensively to stores nationwide

Requirements

Minimum 5 years’ multi-store retail management experience.

Proven exposure to luxury or premium international brands.

Strong understanding of South African retail operations and labour legislation.

Excellent commercial, leadership, and reporting skills.

All reasonable instructions given by the employee’s superiors.

Valid driver’s license and willingness to travel nationally.

The role requires strong communication skills, a passion for premium international brands, and the ability to deliver results in a fast-paced environment.

Apply Now ! Lumina Personnel

#J-18808-Ljbffr