Hospitality Systems Consultant - Opera, Johannesburg

Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally‑led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.

Introduction We are currently recruiting for a Hospitality Systems Consultant– Opera based in Johannesburg or Cape Town. The role is responsible for Opera product installation, maintenance, and support for all assigned projects. Key responsibilities include documenting installation SOPs, maintaining customer relationships, implementing new solutions, troubleshooting software for databases and applications, and building a deep knowledge of solution offerings against major competitors.

Primary Responsibilities for the Role

Conduct scoping meetings and pre‑installation meetings.

Hold telephonic or electronic meetings with Project Managers and Account Managers outside Johannesburg.

Ensure installation standards are met.

Ensure each project is completed within schedule.

Conduct project sign‑off meetings with clients, completing sign‑off documentation.

Liaise with clients and manage each installation, training, refresher training, site visits or other dealings as required.

Conduct internal HSC training.

Keep HSC up to date with latest upgrades and products.

Work closely with the Installations Manager to manage complex installations.

Produce training materials as required.

Present training courses to other Opera Consultants as required.

Ensure training environments for HSC’s.

Test and troubleshoot new versions prior to release.

Minimum Qualification and Experience Requirements

Matric / Grade 12 / Equivalent.

Opera product knowledge.

Minimum 3– 5 years related experience within the hotel industry.

IT qualification (e.g., A/N, CCNA, IT Diploma) or hospitality management qualification (advantage).

Must be available for duty on the support desk from time to time.

Able to travel.

Reliable vehicle.

Desired Skills and Qualities Personal Attributes and Qualities

Excellent communication skills, both oral and written.

Meticulous, with high attention to detail.

Great inter‑personal skills.

Excellent problem‑solving and troubleshooting skills.

Excellent technical aptitude.

Ability to take initiative and carry assigned tasks to completion.

Time‑management and good organisational skills.

Committed, motivated and able to achieve tasks in line with deadlines.

Ability to prioritise important tasks and adhere to deadlines.

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