Telephone Clinician, Johannesburg

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About Lyra Health Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies to improve access to effective, high-quality mental health care for their employees and families. Our innovative digital care platform and global provider network enable nearly 20 million people to receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised over $900 million.

Position: Telephone Clinician Lyra Southern Africa is recruiting a Telephone Clinician for the National Support Centre Department. Reporting to the NSC Team Leader, you will support the company's growth and serve as a role model for expected behaviours and attitudes.

This is a full-time position working from

Saturday to Wednesday, on a shift basis . The role involves conforming to call centre conditions and structures.

Key Responsibilities

Provide the first point of contact for employees accessing Lyra Southern Africa services.

Deliver services to callers professionally and respectfully, adhering to agreed standards.

Accurately record all relevant information in the database for clinical management.

Follow all clinical protocols and operational standards.

Qualifications

Master's Qualification in Clinical/Counselling/Educational Psychology with HPCSA registration.

Honours Qualification as a Clinical Social Worker with SACSSP registration.

Bachelor's Psych Degree with HPCSA registration as a registered counsellor.

Ability to provide counselling in English and Afrikaans.

Experience in delivering short-term therapy.

Skillset

Ability to conduct risk assessments in the moment.

Experience working within a structured call centre environment.

Ownership and pragmatic problem-solving skills.

Knowledge of Solution Focused Therapy.

About You

Client service orientation.

Articulate with good telephone manner.

Computer literacy and fast typing skills.

Ability to merge Clinical and EHWP focus.

Good time management and teamwork skills.

Ability to work under pressure, with integrity and confidentiality.

Organised, with a mindset for continuous improvement.

Excellent communication skills.

Self-motivated and adaptable to a fast-paced environment.

Benefits

21 days annual leave plus public holidays.

Discretionary bonus scheme.

Group Life Cover and Disability Cover.

Employee Assistance Programme.

Equal Opportunity Statement We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, age, disability, or other protected categories. By applying, you consent to the processing of your personal information as detailed in our Privacy Notice.

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