WFM Integration Consultant, Johannesburg

About the job WFM Integration Consultant

Matric

At least 5 - 10 years experience in system integration and networking

PC application software experience (MS Office Suite)

Extensive experience implementing or supporting enterprise software applications and hardware used in web environments

Preparing functional and technical solution design documents and Configuring and delivering the solution to the customer

Experience with requirement gathering solution design and implementation

Microsoft operating systems and SQL database systems experience

Advantageous Qualifications:

Tertiary IT qualification (Certificate / Diploma / Degree)

Dell Boomi (Certification)

Microsoft certifications (Operational systems and database)

Advantageous Knowledge:

Time and Labour management system experience

Dell Boomi integration experience (UKG, HRIS and other 3rd party systems integration)

Experience in 3-tier web-based technology

SQL Reporting and Integration

Cloud Technology Experience (AWS, Azure, GCP)

Database Administration and Development (SQL and Oracle)

Business Intelligence reporting

Knowledge of Cloud computing

Understanding of Labour Management systems

SQL Reporting services

Visual Studio

Oracle

Workforce Dimensions

Dell Boomi

Knowledge of Mobile technology

Excellent customer relations skills

Soft skills associated with effective customer communications and account management

Ability to coordinate and organize / multi-tasks to achieve training vision

SQL

Troubleshooting skills and incident management

Other requirements

Must be willing to travel, locally and internationally to customer sites

Must have own vehicle and drivers license

Responsibilities:

Understand the WFM blueprint and configure the system and its integration according to the customers requirements

Design new business and system processes

Define and guide customers on business processes and policies

Create Technical and Functional design documents

Facilitate the population of the blueprint

Consult with and advise customers on best practice, industry standards and legislation compliance

Solution craft complex requirements

Engage with IT regarding any security related requirements

Integrate WFM systems with customers systems:

Liaise directly with customers 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integration

Facilitate integration testing

Conduct Training for WFM customers and Internal requirements

Conduct end user training with clients superusers

Assist Project Management department with Project approach and planning

Participate and contribute to project post-mortem meetings

Work alongside Project Manager to ensure successful project closure and hand over

Provide end to end system support to clients (on-site and remote)

Attend to assigned service calls promptly for optimum resolution

Use the UKG global support system to log and resolve complex product issues

Provide Help Desk support

Provide root cause analysis upon customers request

Constantly and proactively Learn about and understand the entire UKG integration product line

Use the UKG On-line library as a source of technical information

Use the Product Forums to log questions and receive responses from other Consultants and UKG Reps around the world

Stay abreast of changes that occur in UKG day-to-day business

Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction

Ability to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel

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