TLC Field Service&Franchise Operations Advisor, Johannesburg

TLC Field Service Advisor– TLC Head Office Dis-Chem Pharmacies Limited, Johannesburg, Gauteng, Permanent, Closing Date 30 May 2026.

Job Details Division: The Local Choice

Minimum experience: Mid-Senior

Company primary industry: FMCG

Job functional area: Sales

Job Description TLC Head Office has an opportunity for a TLC Field Service Advisor. You will be responsible for implementing and maintaining all aspects of the TLC franchise system within responsible stores.

Essential Requirements

Grade 12– Matric or Senior Certificate or relevant qualification

2– 5 years’ experience in a store retail management discipline

Advantageous

Sales/Marketing/Operations Management diploma/ Degree

Experience within a pharmacy environment

Job Specifications

Ensure that operational standards and operating systems are adhered to

Conduct regular store visits in line with the FSA checklist

Monitor store‑ordering processes and ensure stock levels flow

Ensure that the merchandising is accurate

Liaise with pharmacy regarding planned and suggested orders and external suppliers

Ensure that all required TLC corporate identity (CI) for stores is updated

Administer ongoing training in store

Monitor and support franchisees. Assist franchisee where needed

Read store BI reports and discuss with management

Drive store compliance and ensure operational standards and procedures are adhered to by franchisee

Maintain continuous communication with store

Recommend improvements and implement new processes and programs where necessary

Effectively manage field services issues, stock management and merchandising requirements for all franchisees

Participate in TLC store opening (conversions or new stores) projects and ensure operational logistics with the franchisee are in place

Analyse new store operational requirements and devise operational support plan

Implement all new business integration project plans from start to finish

Coordinate activities related to the receiving and pricing of stock in preparation for the opening of the store

Ensure that any rising issues or concerns are managed or escalated to the project team and resolved efficiently

Implement all TLC franchisee marketing and advertising campaigns at store level, in conjunction with the Marketing Department

Ensure store staff is trained and able to sell/market the assigned campaign

Oversee the stores financial performance to ensure a profitable franchise model.

Evaluate and analyse store financial benchmarks and turnover figures monthly

Communicate negative growth immediately and manage recovery plans, in conjunction with the Franchisee and TLC management team

Assist the franchisee with any reasonable duties in the trading routine and optimising the operations of the store

Planning work schedules, including weekly and monthly timetables to ensure alignment with store support

Competencies Essential

Excellent telephone manner and language communication skills

English&Afrikaans– read, write and speak well

Remuneration and benefits

Market related salary

Medical aid

Provident fund

Staff account

Equal Opportunity Employer Statement Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity&Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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