Executive: Digital Channels, Johannesburg

Overview Our client is a major player in the financial services sector, driving the future of customer interaction through cutting‑edge digital platforms. They are undergoing a significant strategic pivot, moving their core digital ecosystem (covering web, mobile applications, and messaging channels) from a cost‑allocation model to a fully service‑based, commercially accountable business unit. This role is central to achieving their ambitious goal of full self‑sustainability for their digital assets by 2027.

This is a career‑defining opportunity to lead the entire digital channel ecosystem for a vast and influential organization. Reporting directly to the Executive level, you will be the architect of the multi‑year strategy governing our App, Web, and high‑engagement messaging platforms.

Requirements

Degree in Business, Commerce, or related field. Postgraduate qualification (MBA or equivalent) preferred.

10+ years in digital leadership, strategy, or commercial roles, ideally within a platform or multi‑sided marketplace environment.

Proven track record owning and managing a P&L for a digital business or product line.

Demonstrated success in transitioning a business unit from a cost‑allocation model to a commercial, revenue‑generating entity.

Experience managing complex stakeholder relationships at an executive/Group level.

Deep expertise in Platform Economy dynamics and multi‑tenant commercial structuring.

Strong strategic agility demonstrated by the ability to articulate and implement long‑term platform visions.

Exceptional executive presence and proven ability to lead cultural and structural digital transformation.

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