Digital Support Consultant, Johannesburg

Santam

Broker Solutions Digital Support Hub

has a position available for

Digital Support Consultant

who will be based at

Hill On Empire Parktown.

What will you do? The Digital Support consultant provides digital support to operations and Intermediary environments. The role also requires the testing, coaching and optimizing of new or existing systems and processes within operations.

What will make you successful in this role?

Complex Problem Solving— identifying complex problems and reviewing related information to develop and evaluate;

options and implement solutions;

Time Management;

Availability;

Organisational Skills;

Excellent interpersonal skills;

Excellent analytical skills;

Proven experience to conduct verbal exchange of information requiring difficult explanation as well as tact and diplomacy relating to various fields;

Execute initiatives, programmes and strategic objectives;

Proven computer literacy, including advanced MS Word, MS Excel and MS PowerPoint;

Good communication skills both verbal and written;

Ability to interact and liaise with a diverse audience range;

Training/ Presentation Skills.

Qualifications and Experience

Grade 12;

Proficient with MS Office (advanced);

Short– term insurance industry experience ( 2 Years);

Knowledge&understanding of Santam systems (Policy Center, Avaya, CRM etc,);

Previous experience in a Call Centre and/or Service Desk environment.

Skills Business support:

Technical and navigational support to all business stakeholders;

Provide coaching to the relevant stakeholders on changes relating to the system supporting of stakeholders with change management;

Meeting customer expectations to ensure customer satisfaction;

Well organised (Developing specific goals and plans to prioritize, organize, and accomplish your work).The ability to impart written and verbal knowledge and remain client focus;

Check usability of the systems;

Report and log all issues;

Awareness around the implementation of technology with the business.

Knowledge

AVAYA;

Mainframe;

PolicyCenter;

Confluence (Project management);

JIRA (Project management);

CA Unicentre;

CRM;

Broker Portal;

Client Applications;

RPA.

Personal Attributes

Availability;

Action orientated;

Business insight;

Detail orientated;

Insurance process knowledge;

Ability to multitask and be able to work under pressure;

Relationship building.

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