Internal Sales Representative - Steel Industry, Johannesburg

Hire Resolve's client is a leading steel company in Gauteng, specializing in the manufacturing and distribution of steel products. They are currently seeking a talented and motivated individual to join their team as an Internal Sales Representative.

Responsibilities

Receiving and verifying incoming inquiries via telephone and email

Communicating to relevant personnel with regard to credit application should the client require assistance with account queries

Maintaining a daybook of all incoming inquiries, e.g. sales queries

Submitting quotations via email to the customer

Reviewing of official orders against SYSPRO-generated quotation

Assisting COD customers

Processing of all acceptable orders into the Syspro system

Resolving any variances between order and quotation

Generating and processing buy‑out orders to approved suppliers including work‑in‑progress orders and the expediting thereof

Liaison with the Managing Director, and Sales Managers on technical issues

Generating Credit Notes and submitting them to the Managing Director for approval

Manage and interpret customer requirements and offer technical support

Work with the Fabrication / Stores team to ensure customer requirements are met

Ensure quotes are complete and sent to customers within the stipulated turn‑around times

Build and maintain good relationships with customers and ensure retention of existing customers

Refer customer complaints to the Quality Department

Communicate any specific delivery requirements to the Warehouse Manager on delivery time

Adhere to sales budgets and targets as instructed

Requirements

Grade 12 or equivalent

3‑5 years of experience in the stainless steel industry e.g. Pipe, fitting, flanges, and sheet

3 years of working knowledge of SYSPRO e.g. processing of orders and closing/completion of order processes - must also have knowledge of back order process, buy‑out orders, work‑in‑progress orders, and quotations

Ability to promote and maintain customer satisfaction

Proficient in MS OfficeGood verbal communication skills

Knowledge of COD procedures

Good communication skills, people relation skills, and interpersonal skills (internal and external)

Knowledge of general administrative processes

Must be able to do basic maths and measurement conversions

Must be able to come up with solutions to customer queries and solve problems

Knowledge of the credit application process related to the company

Contact Hire Resolve for your next career-changing move.

Apply for this role today, contact Ashley Feldtmann, Rebecca Grylls, or Thomas Stacey at Hire Resolve or on LinkedIn

You can also visit the Hire Resolve website: hireresolve.us or email us your CV:

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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