Retail Stores Manager, Johannesburg

Key Responsibilities

General Manager all GP Stores

Required to work between all stores

Repairs and Maintenance of Stores

HR

Interviewing candidates for potential store employees

Signing of Contracts with new staff members

Issuing of Warnings

Resolving Issues with Managers and staff

Commission Calculations

Arranging for Suppliers to train staff on new or existing ranges

Implementing new system to make things run more smoothly

MARKETING

Building up of a client database within the stores

For contacting on promotions

For back orders for stock still to arrive

Liaising with Marketing department to for the following

Attending of events to sell products and market the brands

Create a schedule of events to be attended throughout the year

Coordinate marketing in store with online and social media marketing

OPERATIONS

Ensure all staff know the company procedures and polices

Co-ordinating repairs of products for clothing, watches, sunglasses etc.

Monitor all communications groups between staff and ensure all comply with the company polices

Ensuring all store managers report a monthly check list for any issues in store that need to be fixed or replaced and ensure the list is attended to within the month or report to management if there is a delay

Ensure all contractors used in store comply with the companies wishes and ensure they do what is required

Oversee all contractors billing and ensure everything paid for is done and working and contractors are held accountable for any issues on their work

STOCK

Ensure managers are made accountable for stock takes or cycles counts done in store

Ensure managers are made accountable for stock requisitions and IBT's sent and received from stores

Ensure managers are made accountable for all items being priced accurately against the system within the stores and that they confirm pricing is loaded on the system

Ensure full accountability of stock takes or cycles counts of who is performing the counts of what section

Ensure a monthly stock take is performed in all locations

Ensure that daily cycle counts are done on smaller sections each day

Stock aging report needs to be sent out monthly

Stock fulfilment reports need to be done monthly on categories or items that are going to be out of stock

Random spot checks in store to be done to audit actual counts preformed on store weekly

SALES

Set financial year budgets which is linked to budgets per store and per sales member.

Monitor Sales Team's targets and help staff members to the best of your ability reach their targets

Report back any reason why sales team can't meet their targets to management

Training of Staff in Products/Selling/Processes

Handled or ensure all Customer Queries/Stock Requests/Complaints are handled in a timely manner

Authorising of discounts in store when discounts other than the system discounts are used.

Knowledge, Skills and Abilities

Pastel Evolution "must"

Excel "must"

Ability to work in a high-pressure environment

Ability to work retail hours

Fluent in English and Afrikaans

Knowledge and experience in sales of exclusive brands

Valid Driver's License

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