Resort Promotions&Events Manager - Mahikeng, Johannesburg

Resort Promotions&Events Manager | Mahikeng | Permanent Step into a high-impact role where customer experience, entertainment, and commercial results intersect. Lead the delivery of dynamic promotions and events that drive engagement, loyalty, and revenue.

This role sits at the heart of the property’s customer engagement strategy, managing the full lifecycle of promotions, events, and guest interactions. From overseeing the Winners Circle Desk to executing large-scale gaming activations, you will ensure every touchpoint delivers a seamless, high-energy experience aligned to business objectives. You will work closely with central marketing, BI, gaming, and hospitality teams to translate strategy into execution while maintaining operational excellence on site.

You will also take ownership of the promotional calendar, content creation, and digital presence of the property. This includes social media management, online reputation, direct marketing support, and ensuring all communications and collateral meet brand and compliance standards.

The client is a well-established player in the hospitality and gaming sector, known for delivering premium entertainment experiences and maintaining strong customer loyalty through innovative promotions and service excellence.

What You’ll Do

Manage and lead the Winners Circle Desk and Guest Relations team

Drive customer sign-ups, engagement, and database accuracy

Plan, maintain, and execute the full promotions and events calendar

Deliver high-quality gaming events, draws, and activations

Collaborate with central marketing and BI teams on campaigns

Oversee all on-site promotional collateral, branding, and atmosphere

Manage social media platforms, online reviews, and digital presence

Create marketing content including copy, photos, and videos

Coordinate entertainment bookings and event logistics

Build relationships with VIP hosts, sales, hospitality, and media partners

Ensure compliance with approval processes and regulatory requirements

What You Bring

Proven experience in promotions, events, or marketing within hospitality, gaming, or entertainment

Strong operational and project management capability

Experience managing teams and cross-functional stakeholders

Solid understanding of customer engagement and loyalty programmes

Digital marketing and social media management experiencen

High attention to detail with strong organisational skills

Ability to work in a fast-paced, customer-facing environment

Strong communication and content creation skills

What Success Looks Like

High-impact, well-executed promotions that drive footfall and revenue

Engaged and growing customer database with strong data integrity

Consistent delivery of exceptional guest experiences

A well-managed, visible, and up-to-date promotional calendar

Strong collaboration across internal teams and stakeholders

Positive online reputation and active digital presence

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