Specialist, Platform Operations, Johannesburg

Job Description

To provide specialist operations expertise and ensure the daily integrity, efficiency, and continuous improvement of the platform's end-to-end systems. This role manages high-volume, low-value transactions, ensuring robust financial reconciliation and seamless customer experience to support the platform's profitability and commercialisation goals within the business unit.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce, Finance and Accounting, Generic Management, Information Technology

Experience Required
Operations Production Services
Operations
5-7 years
5 years of progressive experience in an operations, FinTech, or financial services environment. Demonstrated experience in managing day-to-day operational activities, including process execution, monitoring, and improvement. Proven track record in performing detailed, multi-way financial reconciliations, particularly in high-volume, low-value transaction environments, with a strong ability to identify and resolve discrepancies.

5-7 years
Hands-on experience with FinTech platforms, digital products (ideally app-based), and associated backend systems, including identifying, troubleshooting, and coordinating fixes for operational and system issues. Experience in preparing, analysing, and interpreting operational data to identify trends, root causes, and inform decision-making.

Additional Information

Behavioural Competencies:

Adopting Practical ApproachesEmbracing ChangeEmpowering IndividualsEstablishing RapportGenerating IdeasProducing OutputPursuing GoalsShowing ComposureTaking ActionUnderstanding PeopleUpholding StandardsValuing Individuals

Technical Competencies:

Agile DevelopmentAgile PrinciplesClient Relationship ManagementCollaborationComplianceContinuous ImprovementCreative Problem SolvingData MeasurementFinancial AcumenFinancial AnalysisOperations Risk ManagementProcess ManagementReconciling Financial RecordsRisk IdentificationRisk ManagementSolution Design & EnablementStatistical & Mathematical Analysis

Careers

Are you passionate about Africa's potential? Are you driven to win? At Standard Bank Group, a team of over 50 000 dedicated individuals share one common purpose: Africa is our home, we drive her growth. We believe our people are our greatest asset, and we strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. Join us, if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.