Program Manager – Global Fraud Solutions, Johannesburg

What We'll Bring:

Remote Position - Must be based in South Africa

As part of TransUnion’s Global Solutions organization, the Solutions Launch PMO enables consistent and efficient product launches, helping to unlock revenue, advance innovation and achieve enterprise goals.

Our team is seeking an experienced Program Manager for the Global Fraud Solutions Organization. This candidate will be responsible for end-to-end orchestration of cross-functional activities required to successfully bring solutions to market. This role serves as the central point of accountability for launch readiness, execution, and post-launch stabilization.

Unlike traditional technical project management roles, this position focuses on go-to-market execution, aligning product, marketing, sales, operations, enablement, customer support, and other stakeholders to deliver coordinated, high-quality solution launches. The Program Manager ensures that all launch workstreams progress efficiently, dependencies are managed proactively, and leadership has clear visibility into progress, risks, and readiness.

This role is critical to driving predictable, repeatable, and scalable solution launches that meet business objectives.

This is a remote position which may require occasional business travel for project-related meetings at the discretion of management.

What You'll Bring:

Key Responsibilities

Launch Program Ownership

Own the end-to-end program management of solution launches, from early planning through launch execution and post-launch monitoring set-upDevelop and maintain integrated launch plans that align scope, timelines, milestones, dependencies, and deliverables across all workstreamsEnsure launch goals, success metrics, and readiness criteria are clearly defined and agreed uponIdentify opportunities to simplify, standardize, or accelerate capabilities across the organization

Cross-Functional Stakeholder Management

Lead and coordinate cross-functional workstreams including (but not limited to): Product, Marketing, Sales, Enablement, Operations, Customer Support, Legal, Finance, and ITFacilitate regular program meetings (e.g., status meetings, deep dive workshops, Steering Committee risk reviews) to drive alignment and accountabilityAct as the primary point of contact for launch-related planning and execution across the organization

Go-to-Market Readiness

Working with the Product team and other stakeholders, you will drive alignment on go-to-market strategy and launch approachTrack readiness across key dimensions such as messaging, training, tooling, operational preparedness, and customer experienceIdentify gaps or risks to readiness early and work with owners to define and execute mitigation plans

Risk, Dependency, and Issue Management

Identify, assess, and proactively manage program risks, issues, and cross-team dependenciesEscalate critical risks and trade-offs with clear options and recommendationsMaintain clear documentation of decisions, assumptions, and changes

Communication and Executive Reporting

Synthesize ambiguity into clear direction, providing concise, actionable status updates to leadership and stakeholdersTranslate complex, cross-functional activity into clear insights on progress, risks, and launch confidenceEnsure stakeholder expectations are aligned and managed throughout the launch lifecycle

Process Improvement and Launch Excellence

Apply TransUnion’s best-in-class Product Development Life Cycle framework, educating project teams on the same and ensuring adherence to standardsPartner with PMO leadership to scale consistent, repeatable launch execution across the portfolioCapture lessons learned and post-launch insights to improve future launchesContribute to continuous improvement efforts of PMO processes, tools, and best practices

Impact You'll Make:

Qualifications

Required Qualifications

Bachelor’s degree in business, marketing, operations, or a related field, or equivalent practical experience8+ years of experience in program management, project management, or launch management rolesDemonstrated experience leading complex, cross-functional initiatives with multiple stakeholders and competing prioritiesStrong understanding of go-to-market concepts and commercialization processesExcellent communication, facilitation, and executive-level presentation skillsHighly organized with strong attention to detail, planning discipline, and follow-throughTravel flexibility for occasional in-person meetings at the discretion of managementSchedule flexibility to accommodate international time zones occasionally

Preferred Qualifications

Deep experience working in a Fraud organization or with Fraud productsProven ability to influence VP‑level stakeholders across Solutions, Technology, Operations and other areasProject/Program Management Certification such as PMP, or equivalentProficiency in SmartSheet, or similar project management toolProficiency in Jira and ConfluenceComfort operating in fast-paced, ambiguous environments with evolving prioritiesPMO experience or familiarity with program governance modelsKnowledge of the Product Development Life Cycle

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from TransUnion within 3 weeks from applying, please regard your application as unsuccessful.

Employment with TransUnion GCC Africa requires that you work from a fibre‑ready home environment that supports confidential and comfortable day‑to‑day work. You may be based anywhere in South Africa with fibre connectivity; however, working outside of South Africa is not permitted. A minimum 100/100 Mbps fibre line is required and must be installed or upgraded by day one of employment. As a credit bureau, certain roles also require a clear credit record.

At TransUnion, our Workforce for Good is built on purpose, impact, and opportunity. We empower our people to grow, innovate, and make a meaningful difference for our communities and customers—while being supported to thrive both professionally and personally. With a strong focus on flexibility, wellbeing, and collaboration, you’ll work with exceptional people across the globe, pioneering products, and cutting‑edge technology that truly matters.

At TransUnion GCC Africa, you’ll join a purpose‑driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development. We offer permanent work‑from‑home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning—so you can grow your career while maintaining balance.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Advisor, Project Management