CRM REPLACEMENT STEERING COMMITTEE INDEPENDENT QUALITY …, Johannesburg

About the Opportunity

MIBCO is undertaking a strategic CRM System Replacement Programme and seeks to appoint an Independent Quality Advisor to support the Steering Committee. This role is critical in strengthening governance, objectivity, and confidence in decision-making across the procurement and implementation phases.

The QAS will act as a trusted, independent challenger, providing evidence-based independent guidance aligned with King V, regulatory obligations, and best-practice technology governance — without assuming any delivery or management responsibilities.

Key Purpose of the Role

To provide independent, objective guidance to the Steering Committee and its Chairperson that the CRM replacement programme is:

• Properly governed and controlled
• Delivering value for money
• Managing risk, security, and privacy effectively
• Compliant with applicable legislation and internal policy
• On track to realise agreed business benefits

Key Responsibilities

Programme & Delivery Advisory Support

• Provide independent advisory support over scope, schedule, milestones, dependencies, and delivery approach

Provide independent advisory observations at key stage gates and decision points

Procurement & Commercial Assurance

• Review and guide on RFP governance, evaluation methodology, and scoring integrity

• Provide independent observations regarding the fairness, transparency, and robustness of vendor selection processes assess commercial assumptions, total cost of ownership (TCO), and contract risk

Risk, Change & Control

• Independently review programme risk, issue, and change registers
• Challenge unmanaged risks, optimism bias, and tolerance breaches

Review and comment on the effectiveness of mitigation and escalation actions

Security, Privacy & Data Assurance

• Provide assurance over POPIA compliance and operator arrangements
• Review data migration approach, quality controls, and cutover readiness
• Assess cybersecurity posture aligned to ISO/IEC 27001 or equivalent standards

Governance, Compliance & Benefits

• Assess alignment with King V and applicable regulatory frameworks (e.g. POPIA, FSCA/PFA where relevant)
• Support audit readiness and Audit & Risk Committee reporting

• Provide independent guidance on benefits tracking, benefits realisation, and post-implementation outcomes

Key Deliverables

• Monthly Independent Quality Reports to the Steering Committee

• Stage-gate advisory observations and recommendations. Written observations and recommendations on material risks and control gaps
• Security, privacy, and data assurance summaries
• Benefits realisation assurance notes
• Final Programme Assurance & Closure Report

Reporting & Engagement Model

• Functional reporting to the Steering Committee Chairperson

• Attendance at all Steering Committee meetings (standing agenda item)
• Right of escalation to the Chairperson, Board Secretary, and Audit & Risk Committee for material concerns
• Engagement basis: The role serves in a non-executive, advisory capacity to the Steering Committee

• The role serves in an independent advisory capacity only and holds no decision-making or voting authority. All programme, procurement, governance, and implementation decisions remain the responsibility of the Steering Committee and authorised MIBCO governance structures