Senior Shopify Project & Account Manager (Remote - CET Hours), Johannesburg

LMG Staffing Solutions is hiring on behalf of a fast-growing eCommerce-focused digital agency specializing in Shopify development, CRO, SEO, and retention marketing for premium online brands. We are seeking a highly organized and client-focused Senior Shopify Project & Account Manager to lead project delivery, manage client relationships, and coordinate cross-functional teams across multiple Shopify engagements.

This is a freelance contractor opportunity for someone who thrives in a fast-paced agency environment, excels at stakeholder communication, and has strong experience managing Shopify projects from kickoff through launch and ongoing optimization.

The ideal candidate is proactive, detail-oriented, commercially minded, and passionate about delivering exceptional client experiences while maintaining operational excellence.

Key ResponsibilitiesProject Delivery Management

• Manage up to 7 concurrent Shopify and eCommerce projects including:
  • Shopify builds
  • CRO initiatives
  • SEO retainers
  • Ongoing support engagements
• Maintain project timelines, budgets, documentation, and delivery quality
• Manage Asana boards, project schedules, risk logs, and change requests
• Coordinate cross-functional collaboration between development, design, SEO, and email teams
• Ensure projects stay within defined scope and performance expectations

Client Relationship Management

• Serve as the primary point of contact for assigned clients
• Provide proactive communication and updates via Loom, email, and meetings
• Lead recurring review calls and roadmap discussions
• Build long-term client relationships focused on trust, transparency, and growth
• Identify upsell and retainer opportunities where appropriate

Team Leadership & Coordination

• Facilitate weekly delivery meetings and project reviews
• Allocate tasks across designers and developers
• Conduct QA reviews and enforce agency standards
• Support junior team members through mentorship and process guidance
• Escalate risks or blockers appropriately to leadership

Process & Operational Improvement

• Help improve SOPs, workflows, and internal documentation
• Contribute ideas for operational efficiency and process optimization
• Support retrospective reviews and continuous improvement initiatives
• Maintain organized project records and reporting structures

Commercial & Scope Oversight

• Review project changes and support budget management
• Ensure projects remain aligned with business goals and profitability targets
• Assist with quoting, scoping, and proposal preparation when needed

Requirements

• 4+ years of experience in:
  • Project Management
  • Account Management
  • Digital Agency Operations
  • Shopify or eCommerce environments
• Strong understanding of Shopify ecosystems and website delivery workflows
• Experience managing multiple client projects simultaneously
• Strong communication and stakeholder management skills
• Experience using project management platforms such as Asana
• Excellent organizational and prioritization abilities
• Ability to work independently in a fully remote environment

Preferred Qualifications

• Experience working with CRO, SEO, and email marketing teams
• Familiarity with Shopify design and development workflows
• Experience managing distributed or international teams
• Knowledge of agile delivery processes
• Strong QA and process management mindset

Tools & Platforms

Experience with the following is highly preferred:

• Asana
• Slack
• Notion
• Figma
• Loom
• Shopify
• AI productivity tools such as Claude

Working Hours

• Core working hours: 10:00 AM – 6:00 PM CET
• Occasional flexibility may be required for urgent client communication
• Fully remote contractor position

Benefits

Fully remote work environment

Work with high-growth eCommerce brands

Collaborative international team culture

Opportunity to influence processes and operational excellence

Long-term growth potential within a rapidly expanding agency