Banking Payments Administrator, Johannesburg

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

What You’ll Do

Source and manage statement data accurately in line with operational requirements

Resolve queries and escalations within defined service level agreements (SLAs)

Capture and process manual credits accurately and within expected timeframes

Communicate with internal teams and external service providers to resolve issues efficiently

Identify data or statement discrepancies and elevate appropriately for resolution

Maintain awareness of sporting events that may drive transaction volume spikes

Monitor and respond to processor queries in a timely manner

Ensure VIP queries are prioritised and handled efficiently

Support end-to-end operational processes across banking functions

Identify opportunities to improve processes through automation or efficiency enhancements

Continuously build knowledge and improve performance through self‑development

Support the resolution of operational and product‑related issues

This list covers your core responsibilities– with plenty of room to stretch, explore and take on new challenges as we grow.

What You’ll Bring

Basic understanding of Excel and strong computer literacy

Strong attention to detail and accuracy in data handling

Good time management and ability to meet deadlines

Ability to work effectively under pressure in a fast‑paced environment

Strong sense of accountability and ownership

Ability to work both independently and as part of a team

Strong communication skills (written and verbal)

Adaptability and willingness to learn and grow

Relevant tertiary qualification (BCom or similar) or working towards one

Desirable Skills You’ve Got Up Your Sleeve

Experience in banking operations, payments, or financial processing

Exposure to betting, gaming, or digital commerce environments

Awareness of betting markets or customer behaviour

Understanding of regulatory and compliance environments

Exposure to financial product development or implementation

This position requires trust and honesty as it has access to customers' financial details– therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

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