Senior Manager Technology Insights&Engagement, Johannesburg

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destinyas a proudly African group.

Job Summary The Senior Manager: Insights&Engagement is responsible for the Insights, Benchmarking&Engagement function within the PPB Technology. The role ensures that PPB Technology leadership makes decisions informed by external context, communicates with clarity and credibility, and is positioned as a trusted, strategically relevant function across the enterprise. The role transforms data, industry signals, and internal performance information into compelling narratives, actionable insights, and strategic communications.

Job Description Technology Insights Management

Establish and maintain a systematic process for the collection, synthesis, and distribution of technology intelligence to PPB Technology leadership

Monitor global technology trends across key domains: AI, cloud, data, cyber, platforms, and financial services technology

Synthesise analyst content from Gartner, Forrester, IDC, McKinsey, and other relevant sources into PPB-relevant briefs

Produce and distribute a monthly Technology Insights Digest for the CIO and technology leadership community

Maintain a PPB Technology Radar (Adopt / Trial / Assess / Hold) aligned to PPB's strategic technology priorities

Connect external technology signals to internal strategy implications, feeding directly into the strategy development process

Benchmarking&Peer Analysis

Design and manage a structured benchmarking programme comparing PPB Technology performance against peer banks and industry standards

Benchmark technology investment ratios (% of revenue, run vs change), maturity levels, and productivity metrics

Track PPB Technology's position against top-quartile peers quarterly, identifying gaps and opportunities

Produce the annual PPB Technology Benchmarking Report for Exco, providing a clear external performance perspective

Participate in BFSI industry benchmarking programmes and manage relationships with benchmarking providers

Feed benchmarking insights into strategy refresh cycles, investment cases, and performance target-setting

Produce the quarterly Technology Horizon Report: a forward-looking view of technology implications for PPB

Maintain awareness of competitor technology adoption patterns and their relevance to PPB's strategic positioning

Communications Strategy&Execution

Develop and maintain the PPB Technology communications strategy, defining channels, audiences, cadence, and key messages

Manage CIO internal communications: all-hands, newsletters, leadership updates ensuring consistent tone and quality

Prepare CIO thought leadership content for internal and external forums, including industry events and Group platforms

Build and execute a PPB Technology brand narrative within the enterprise, strengthening strategic positioning

Coordinate technology messaging across forums and communication channels to ensure consistency

Support external positioning opportunities: industry events, conferences, forums, and publications where relevant

Stakeholder Engagement Model

Build and maintain a PPB Technology stakeholder map, identifying key audiences, engagement frequency, and relationship owners

Develop and execute structured stakeholder engagement plans across PPB Business, Group Technology, and the broader Absa Group

Track stakeholder sentiment, providing regular insight to the Executive

Support the Technology Exco in managing senior stakeholder relationships, preparing briefing materials and engagement content

Manage the PPB Technology stakeholder engagement calendar, ensuring planned touchpoints occur to standard

Experience Required

5 - 7+ years of experience in strategy, management consulting, technology research, communications, or stakeholder engagement

Demonstrated ability to synthesise complex industry information into clear, audience‑appropriate briefs and narratives

Experience in strategic communications or executive engagement in a large organisation

Familiarity with technology analyst content (Gartner, Forrester, IDC) and the ability to contextualise findings

Proven ability to produce high‑quality written content: briefings, reports, presentations etc. at executive level

Experience in financial services technology or within a complex, federated technology function

Exposure to technology benchmarking, maturity assessments, or peer comparison programmes

Experience building or managing a technology communications

Familiarity with stakeholder engagement frameworks and executive relationship management

Qualifications

Relevant Bachelors degree (NQF 8)

Master's is an advantage

Education Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised.

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