Manager, Client Experience, Johannesburg

Business Segment: Insurance&Asset Management

Company: STANLIB Asset Management (Pty) Ltd

Location: ZA, GP, Johannesburg, 17 Melrose Boulevard

Responsibilities Lead the effective execution of a consistent and proactive client experience approach across Fund Solutions. Identify and implement sustainable resolutions to client and staff friction points, improving the overall client experience through actionable insights and analysis. Create an integrated complaints management view across all aspects impacting client experience, ensuring effective execution across the Fund Solutions value chain.

Qualifications

Type of Qualification:

First Degree

Field of Study:

Business Commerce

Experience Required:

5-7 years. Experience in managing complex service environments, significant experience in all facets of the banking service environment and associated products, processes and systems. Experience and knowledge of dealing with client relevant legislation and its implementation in a banking environment.

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