Senior Manager: Parts, Johannesburg

To develop tactical parts strategy and associated delivery plans related to the dealership, ensuring the achievement of high level of customer satisfaction, retention and profitability through sales of parts. 5 - 8 years' experience in a similar environment, of which at least 2 - 3 years' supervisory / team lead experienceMatric Any relevant qualification would be advantageous A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto. Job Purpose To develop tactical parts strategy and associated delivery plans related to the dealership, ensuring the achievement of high level of customer satisfaction, retention and profitability through sales of parts.

Minimum Experience 5 - 8 years' experience in a similar environment, of which at least 2 - 3 years' supervisory / team lead experience

Minimum Qualification Matric Any relevant qualification would be advantageous

Minimum Requirements A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.

GENERIC JOB OUTPUTS PROCESS Develop, align and implement a departmental/tactical strategy and associated policies and guidelines. Implement corporate governance and compliance policies to identify and manage risk liability. Measure the delivery of operational plans, realign and improve where required.

FINANCE Develop, implement and monitor a cycle of medium term cost improvements. Implement and monitor financial controls, governance and compliance protocols.

CLIENT

Develop and maintain direct and regular contact with manufacturers, suppliers, and key customers for communication purposes. Develop and manage sustainable relationships with customers that contribute to a culture of customer service excellence. Manage, identify and address customer needs by providing a variety of brand related parts, products and accessories, to enhance satisfaction and retention of customers.Plan and deliver services and/or products that create a culture which aims to exceed customer' expectations in the business. Prepare service delivery excellence plans for customers and ensure implementation.

PEOPLE

Create an engaging, enabling and productive work climate aligned to the employee value proposition. Develop and implement change management initiatives. Ensure timely, clear contracting and assessment of performance expectations with direct reports in line with identified objectives of the brand.Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment. Own and live up to company values. Prepare and implement people capacity plans in line with service delivery, performance objectives and budget.6 people have applied for this job. 204 people have viewed this job. About Motus Corporation

Motus is a multi-national provider of automotive mobility solutions and vehicle products and services, delivering 77 years of steady growth and reliable value creation. Our leading market presence in South Africa is enhanced by selected international offerings in the United Kingdom, Australia, Asia and Southern and East Africa.Motus employs over 20 000 people globally and is a diversified (non-manufacturing) business in the automotive sector. Motus is South Africa’s leading automotive group, with unrivalled scale and scope across the automotive value chain. Motus offers a differentiated value proposition to OEMs, customers and business partners with a business model that integrates our four business segments: Import and Distribution, Retail and Rental, Mobility Solutions and Aftermarket Parts, providing multiple customer touchpoints that support resilience and meet customers’ mobility needs across the vehicle ownership cycle.Motus has long-standing importer, distribution and retail partnerships with leading OEMs, representing some of the world’s most recognisable brands. We provide automotive manufacturers with a highly effective route-to-market and a vital link between the brand and the customer throughout the vehicle’s lifecycle. In addition, we provide accessories and aftermarket automotive parts for out-of-warranty vehicles and the Mobility Solutions segment sells value-added products and services to customers, including non-insurance and insurance products, consumer mobility solutions, and fleet services.

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