Dialler Administrator, Johannesburg

# Dialler AdministratorThis job is published by an external platform.|

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|| --- | --- || Location | Johannesburg, South Africa || Contract | Full time || Closing | in about 2 months |Dialler AdministratorWe are looking for a skilled Dialler Administrator to join our team. In this crucial role, you will be responsible for managing and optimising performance of the dialling systems within a BPO environment. This role involves configuring, monitoring, and troubleshooting dialler software, as well as collaborating with various teams to enhance efficiency and productivity. Good strong technical background in dialler operations, a knack for data analysis, and a passion for driving continuous improvement.**Key Responsibilities:**+ Operate and manage the dialler system to maximize campaign performance.+ Collaborate with the operations manager to ensure smooth campaign execution.+ Maintain and optimize calling lists, ensuring efficiency and compliance.+ Monitor dialler performance and make real-time adjustments to achieve campaign objectives.+ Generate daily, weekly, and monthly reports using Excel, Power BI, SQL, and Snowflake.+ Identify trends and insights from call data and make recommendations.+ Assist in troubleshooting and resolving any dialler-related issues.+ Ability to read, understand and create complex reporting through various data tables+ Work in a high paced, high-pressure environment+ Engage with senior stakeholders on data and campaign performance#J-18808-Ljbffr