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Telecoms Support Agent, Johannesburg

Telecoms Support Agent, Johannesburg
Description
  • Provide first-line technical support for Wi-Fi and internet connectivity issues.
  • Assist students and tenants with connecting devices to the network.
  • Diagnosing and resolving network-related issues remotely and onsite.
  • Troubleshoot routers, access points, switches, and connectivity problems.
  • Log, track and manage support tickets to completion.
  • Escalate unresolved technical issues to Network Engineers or senior support staff.
  • Monitor network outages and communicate updates to customers.
  • Configure and support user devices including laptops, smartphones, smart TVs, and gaming consoles.
  • Support installations and maintenance of networking equipment when required.
Highlights
  • Company name
    Maziv
  • Job position
    Telecoms Support Agent
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Telecoms Support Agent has been posted in the Johannesburg Information Technology category on Locanto.

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