Head of Research and Development, Parktown

This role holds end to end accountability for underwriting and claims outcomes across PPS Life Solutions, with ownership of both experience and results. It ensures underwriting and claims criteria are fit for purpose, defensible, and aligned to product intent and the professional target market, driving corrective action where experience deviates from expectations. The incumbent will lead a team of medical, underwriting and claims subject matter experts and is responsible for governance, trend monitoring and resolving systemic issues. Ownership of reinsurance related matters is required, including senior reinsurer engagement and alignment on underwriting and claims decisions. The role also oversees TCF and internal arbitration governance, monitors industry trends, and guides the responsible use of AI and analytics to improve fairness, efficiency and member outcomes.