Specialist, Client Experience, Johannesburg

Job Description

To supervise the day to day client services for a portfolio of clients, to ensure effective operational business performance and delivery of excellent client service against targets, quality and service standards.

Qualifications

Type of Qualification: Diploma
Field of Study: Business Commerce, Consumer Services

Experience Required
Service Management
Operations
5-7 years
Advanced general client services and / or support capability with seasoned technical experience. Client relationship experience preferred Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal stakeholders Seasoned knowledge and / or exposure to banking products, services and channels as well as relevant sector experience with a deeper understanding of relevant industries

Additional Information

Behavioural Competencies:

Adopting Practical ApproachesArticulating InformationChallenging IdeasChecking ThingsDeveloping Expertise

Technical Competencies:

Banking Process & ProceduresBusiness Administration SkillsClient KnowledgeClient Relationship ManagementClient Retention

Careers

Are you passionate about Africa's potential? Are you driven to win? At Standard Bank Group, a team of over 50 000 dedicated individuals share one common purpose: Africa is our home, we drive her growth. We believe our people are our greatest asset, and we strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. Join us, if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.