Credit Controller, Kempton Park

REQUIREMENTS Minimum education (essential):

National Senior Certificate

Tertiary qualification or certificate in Finance / Accounting (advantageous)

Minimum applicable experience (years):

3 - 5 years’ experience in a Debtors Clerk/Credit Controller or similar financial administrative role.

Experience managing large debtor books or high-volume accounts (advantageous)

Required nature of experience:

Debtors account management and reconciliation

Credit note processing and resolution of account discrepancies

Customer query handling and communication with internal departments

Experience working on Sage Evolution or similar ERP/accounting systems

Exposure to credit control and debt collection processes

Basic accounting knowledge and understanding of financial transactions

Basic VAT knowledge and application in credit notes and invoicing.

Skills and Knowledge (essential):

Strong numerical and analytical ability

Excellent written and verbal communication skills

High attention to detail and accuracy in processing financial data

Proficiency in Microsoft Office (Excel and Word essential)

Knowledge of Sage Evolution and SearchWorks (advantageous)

Sound understanding of credit control principles and financial procedures

Strong organizational and time management skills

Other:

Proficient in Afrikaans and English

Own transport and valid driver’s license

Willingness to work overtime or extended hours during month-end

KEY PERFORMANCE AREAS Credit Note Processing

Process all credit notes accurately according to return notes, short deliveries, and claims.

Verify the validity of each credit request to ensure compliance with company policies.

Maintain accurate records of all processed credit notes (electronic and manual).

Identify and report irregularities or duplicate credit requests promptly.

Debtors Account Management

Maintain and update debtor accounts to ensure all transactions are recorded correctly.

Reconcile customer accounts and investigate discrepancies or unmatched payments.

Prepare and distribute monthly customer statements.

Monitor accounts to ensure timely payments and escalated overdue accounts when required.

Query and Dispute Resolution

Investigate and resolve customer credit and payment disputes efficiently.

Liaise with sales, logistics, and branch admin teams to resolve account-related issues.

Maintain professional communication and follow up on all outstanding queries.

Ensure all resolutions are documented and processed within set deadlines.

Reporting and Compliance

Provide fortnightly updates to departmental heads regarding credit note status and outstanding accounts.

Ensure compliance with financial policies, internal controls, and company procedures.

Assist during audits by supplying necessary debtor-related documentation.

Assist department heads with credit reviews and evaluations of new and existing customers to determine appropriate credit limits and payment terms.

Safeguard confidentiality of all financial information.

Teamwork and Continuous Improvement

Collaborate with sales and admin teams to streamline credit note and debtor processes.

Provide support during colleagues’ absence and contribute to team targets.

Generate and analyse collection reports, identifying trends and patterns to propose process improvements to enhance debtor management.

Maintain professionalism and a positive attitude aligned with company values.

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