Commercial Excellence Manager: BES, Kempton Park

Our team in Pomona currently has an opening for a Commercial Excellence Manager: BES

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YOUR ROLE & RESPONSIBILITIES

In assigned territorialorganization unit responsible for providing strategic and commercial leadershipfor sustainable and profitable growth.

Self-led as well as coachedprojects in region are closed in defined quality, time and resources;
* Trainings in regional scopeare delivered with a score of minimum 80% satisfaction.
* Maturity levels and potentialsare known in focused areas of Excellence roll-out.
* Evidence shown that continuousimprovement as integral part of Excellence is working within the region.
* Determine resources in regionsfor Excellence projects in collaboration with line managers.
* Participate in thedecision-making of project prioritization.
* Build and develop a teamaccording to Excellence and own requirements.

YOUR PROFILE

A minimum of a bachelor’s degree in business administration, marketing, business management, communications, or a related field is beneficial but not required. Certifications in customer experience management, such as Certified Customer Experience Professional (CCXP), are advantageous to show a commitment to the field and continuous learning. 5 years of experience in customer service, customer experience management, or a related field. Proficiency in using customer experience tools and software such as customer feedback management systems, CRM platforms, and data analytics software. Familiarity with project management principles and practices

OUR OFFER

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