Dealer & Product Development Coordinator, Kempton Park

Dealer & Product Development Coordinator
Isando

Job Summary The Dealer & Product Development Coordinator is responsible for managing dealer standards, coordinating product and sales training, supporting dealer network compliance, and conducting product and market research within the automotive and commercial vehicle sector. The role focuses on improving dealer operational standards, enhancing product knowledge across the dealer network, coordinating training initiatives, and supporting product development strategies through market analysis and competitor research. The successful candidate will act as a key link between dealer compliance, training execution, product alignment, and internal stakeholder coordination across local and cross-border operations.



Job Description Dealer Compliance & Standards

• Manage and oversee dealer development and upgrade rollout plans
• Ensure all facility signage, layout plans, and visibility elements align with brand corporate identity standards and compliance guidelines
• Develop and maintain dealer compliance scorecards
• Identify, categorise, and prioritise dealer compliance gaps
• Issue, monitor, and follow up on corrective action plans
• Oversee updates and developments related to customer facility requirements from marketing and other departments
• Liaise with dealer teams and external contractors regarding facility and compliance projects
• Prepare and distribute dealer auditing reports
• Monitor project pipeline completeness and implementation progress
• Coordinate effective time management arrangements for projects and dealer visits
• Monitor dealer status in alignment with sales department and network management requirements
• Conduct regular visits to dealer sites across the full dealer network, including cross-border operations

Sales Training – New Vehicles

• Develop and maintain annual dealer sales training plans, including product and sales orientation schedules
• Develop comprehensive training content and manuals aligned with market research and competitor analysis
• Coordinate with outsourced training providers to ensure:
  • Product accuracy and segment suitability
  • Competitive positioning alignment and key unique selling points
  • Effective sales and customer engagement orientation
• Ensure training quality, attendance tracking, and certification management
• Coordinate cross-departmental information for training content development
• Coordinate and manage training completion awards and certifications
• Ensure accurate attendance records are maintained
• Implement post-training assessments to evaluate training effectiveness
• Maintain dealer sales certification registers
• Monitor training effectiveness indicators including conversion support, positioning confidence, and margin discipline
• Ensure compliance-driven capability gaps are addressed through structured training interventions

Product Research & Development

• Conduct industry-standard product comparison reports for training and product alignment purposes
• Perform in-depth market assessments across various product ranges and segments
• Compile pricing and transactional reports analysing competitor activity and market positioning
• Conduct competitor product range and segment analysis
• Analyse competitor financial offerings and deal structures
• Monitor customer database zoning and reporting activities
• Provide product alignment feedback to internal training and product departments

Minimum Requirements Qualifications & Experience

• Degree or equivalent qualification
• 5–8 years’ experience within the automotive or commercial vehicle industry
• Automotive sector training background is essential
• Dealer network exposure is essential
• Experience in training coordination or standards compliance preferred
• Experience within the commercial vehicle sector and product research methodologies
• Travel experience including local, cross-border, and international travel
• Valid Code 8 driver’s licence
• Strong analytical and problem-solving capabilities
• Excellent communication and organisational skills
• Ability to read and write in English
• Strong interpersonal and stakeholder management abilities
• Team player with a confident and proactive approach
• Ability to anticipate operational issues and business requirements proactively