General Manager, Kempton Park

Qualifications

Proven management experience in a service-based business, preferably in furniture care, cleaning, repairs, retail or related industries

Strong leadership and team management skills

Experience in operations, customer service and financial oversight

Excellent communication and problem-solving abilities

Ability to multitask and manage competing priorities in a fast-paced environment

Proficiency in basic business software and reporting tools

Key Skills&Competencies

Leadership and people management

Operational planning and execution

Customer relationship management

Financial and commercial acumen

Sales and negotiation skills

Decision-making and accountability

Time management and organization

Conflict resolution

Responsibilities Business Operations

Oversee day-to-day operations of the business, including scheduling, service delivery, logistics and administration

Ensure efficient workflow and timely completion of customer jobs

Develop and implement operational processes to improve productivity and service quality

Monitor inventory, equipment and supply requirements

Team Leadership

Recruit, train, supervise, and motivate technicians, office staff and contractors

Set performance expectations and conduct regular staff evaluations

Foster a positive, accountable and customer-focused workplace culture

Manage staff schedules, attendance and performance issues

Customer Service&Client Relations

Ensure exceptional customer service standards are maintained

Resolve customer complaints and service issues professionally and promptly

Build and maintain relationships with furniture retailers, insurers, manufacturers and commercial clients

Maintain high customer satisfaction and retention levels

Sales&Business Development

Drive revenue growth through new business development and customer retention strategies

Identify partnership opportunities with furniture stores, interior designers and property managers

Monitor sales performance and develop strategies to achieve targets

Assist with marketing initiatives, promotions and local networking opportunities

Financial Management

Manage budgets, expenses, cash flow and profitability

Review financial reports and monitor key business metrics

Approve purchases and manage operational costs effectively

Work with ownership/accountants to ensure accurate reporting and compliance

Quality&Compliance

Ensure all repair and protection services meet company quality standards

Maintain compliance with health, safety and applicable business regulations

Implement and monitor quality control procedures

Ensure proper handling and use of chemicals, tools and service equipment

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