Help Desk Administrator, Kempton Park

Quantum Insights is seeking a highly motivated and skilled Help Desk Administrator to join our team on a full-time basis. As a Help Desk Administrator, you will be responsible for providing technical support and assistance to our internal employees and external clients. This is a great opportunity for someone who is passionate about technology and enjoys helping others.

Key Responsibilities:

Respond to and resolve technical support requests from employees and clients via phone, email, or in person

Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other peripherals

Install and configure software applications and updates

Maintain and update user accounts and security permissions

Monitor and maintain network and system performance

Collaborate with IT team members to identify and implement process improvements

Document and track all support requests and resolutions in our ticketing system

Provide training and guidance to employees on technology best practices and procedures

Stay up-to-date on emerging technologies and industry trends

Participate in after-hours on-call support rotation as needed

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field

Minimum of 2 years of experience in a help desk or technical support role

Strong knowledge of Windows and Mac operating systems

Experience with troubleshooting hardware and software issues

Familiarity with networking concepts and protocols

Excellent communication and customer service skills

Ability to work independently and in a team environment

Strong problem-solving and analytical skills

Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus

At Quantum Insights, we value diversity and inclusion and are committed to creating a supportive and inclusive work environment for all employees. We offer competitive salary and benefits packages, as well as opportunities for career growth and development. If you are a self-starter with a passion for technology and helping others, we would love to hear from you. Apply now to join our dynamic and growing team!

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