Support Engineer, Kempton Park

Support Engineer– East Rand

Role Providing first level desktop support. Includes telephonic, remote and onsite support (where required) for all hardware, software and application platforms.

Qualifications&Experience

A+

N+

Microsoft Certified Desktop Support Technician Qualification

ITIL Foundation training

Minimum 2 years in a Service Desk environment, and minimum 3 years experience in a first line support or desktop support environment.

And 3 years’ experience and knowledge in Information Technology

Competencies

Strong organizational, time management and communication skills

Outstanding communication and interpersonal abilities

Ability to prioritize, multi-task, and easily adapt to change

Strong problem solving and organization skills

Must meet deadlines, accomplish tasks as agreed upon time structure

Ability to effectively manage sensitive and confidential information in a professional manner

Proficient in Microsoft desktop operating systems and applications

Customer Service Oriented

Process driven and attention to detail, a must

Good analytical and problem solving skills

Ability to adhere to procedures

Valid driver’s license and own transport

Ability to prioritise conflicting tasks, manage customer expectations and to proactively and timeously escape to management when potential issues are anticipated

Key Responsibilities

Provide 1st level support, including systems and applications for all End Users

Adhere to Access Request Governance and SOPs

Adhere to IT Procurement Management, and understand role and responsibilities

Administration: timely and regular updating tickets, updating purchase order information

Asset Management: ensure that all assets are documented and updated on the asset management system

Provide prompt and accurate feedback to customers. Pro‑active customer feedback is essential, therefore strong interpersonal and communication skills are required

Travel between sites to resolve hardware incidents, and as required due to operational needs (Travel claims to be agreed with SwitchedONIT)

Provide remote 1st level support for all End Users

Documentation: create knowledge articles and other IT Support articles

Understanding of LAN and WAN with basic troubleshooting

Hardware troubleshooting and diagnostics when required

System support of all end users

Manage follow‑up and set‑up of processes and procedures

Timely escalation when unable to resolve problems/issues

Ensure all logs for equipment and users are maintained

Achieve results as per agreed Balanced Score Card

Proactive problem solving and prevention

Support handheld scanners and configuration when required

After Hours emergency call‑outs in region if required

Remuneration Package Market related salary, depending on experience/qualifications and work history.

Email Recent CV

(Include relevant Qualifications)



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