Customer Support Consultant, Somerset West

Job title: Customer Success Consultant

Our client, based in Somerset West, is on the lookout for a dynamic and customer-focused Customer Support Consultant to join their team. The ideal candidate will be responsible for providing top-notch customer support, managing inquiries with precision and professionalism, and ensuring every interaction leaves a lasting impression. This is your opportunity to thrive in a fast-paced, customer-centric environment where excellence is the standard.

Company Overview

Our client is a rapidly growing South African software company specializing in the developing solutions for the property management industry. They are committed to developing the most advanced end-to-end property management ecosystem, enabling seamless migration processes, and providing dedicated training and support services to ensure customer success.

Key Responsibilities

• Deliver timely and accurate support across various channels, addressing customer queries with expertise and care.
• Troubleshoot and resolve customer issues effectively while maintaining a commitment to excellence.
• Manage support interactions through CRM solutions, ensuring a seamless customer experience.
• Identify recurring customer issues and collaborate with internal teams to drive continuous improvement.
• Promote additional services, fostering customer loyalty and driving sales.
• Participate in quality assurance activities to uphold unmatched support standards.
• Handle all interactions with professionalism, empathy, and problem-solving acumen.
• Stay updated on industry trends and best practices to ensure cutting-edge support.
• Foster a culture of accountability and learning to ensure client and team success.
• Mitigate customer churn by delivering exceptional customer retention strategies.

Required Skills and Qualifications

• Proven experience in a customer support or customer-facing role, showcasing problem-solving and troubleshooting expertise.
• Familiarity with CRM tools and digital support platforms.
• Strong organizational and time-management skills, with the ability to manage multiple customer inquiries simultaneously.
• Excellent communication and collaboration skills, with a professional and empathetic approach to customer interactions.
• Proficiency in analyzing customer feedback to identify trends and opportunities for improvement.

Preferred Qualifications

• Experience in sales or upselling within a customer support framework.
• Knowledge of industry best practices for customer support and retention strategies.
• Previous experience in a dynamic, fast-paced customer service environment.

Salary: R20k-R30k p.m. (depending on experience)

Location: Somerset West (office-based position) 

Type: Full time, in office, permanent position. 

Please apply online if you meet the above-mentioned requirements.

Please consider your application as unsuccessful if you have not been contacted within 4 weeks.