BUSINESS CONSULTANT LEAD - KIMBERLEY, Kimberley

Job purpose

• This role is the custodian of the retail service stations with the purpose of building and maintaining strong customer relationships that facilitate a high-performance sale driven environment.
• Acts as an interface between the retailers and the company and seeks out opportunities to grow and develop the brand in the area.
• Overseeing the success of critical initiatives and business disciplines that drive, including being accountable to achieve and exceed the sales volume targets and liaising with a broad range of internal and external

Key Responsibilities:

Operational Standards

• Work with internal and external stakeholders to create business plans that identify needs, goals, and opportunities to achieve Business Plan success.
• Develop and implement strategies for improving key metrics and business operations
• Develop operational plans for achieving desired business outcomes and results
• Provide ongoing consulting to retailers and their employees to ensure success in their business areas.
• Maintain and grow relationships with clients and other business partners.

Client Management

• Ensure business plan KPI's are met and brand standard, image stewardship and customer first are maintained for retailers within the designated territory
• Plans and executes monthly call cycle and shares monthly in advance
• Overseeing Retailers compliance with brand standards, Safety regulations
• Ensures that the Retailers are aligned with all required processes as well as government regulations such as HES, licensing and local ordinances.
• Conducts business advising site visits and calls to review, measure, report and assist Retailers towards achieving agreed Business Plan targets
• Monitors monthly performance and agreed action plans to ensure targets are achieved
• Ensures consistent and disciplined execution of processes/procedures/programs and systems
• Oversight of Retailers maintenance, including facilities and dispensing equipment

Sales and Network Development

• Compiles a territory Business Plan Annually in advance
• Oversees and facilitates the Site Business Plans for each service station in the designated area
  • Ensure All Business Plan volume targets and Business Plan KPIs are achieved
  • Monitors monthly performance and agreed action plans to ensure targets achieved
  • Report site progress and recommendation to management team
  • Monitor sales (fuel purchases) and identify areas where sales are being lost
  • Monitors and benchmarks external trends, including competitors, regulations, industry trends, structure and new clients
  • Identifies new opportunities for business for The Group which includes but is not limited to new commercial customers and new retail service stations
  • Monitors and regularly conducts field visits and research to establish competitor activity in the Group area
  • Scans the Group territory to identify potential new locations for new retail service stations, truck stops or commercial installations
  • Networks within industry to establish profitable and well-located service stations with limited/expired tenure to convert the site.

Competitor Reporting and Analysis

• Understanding our competitors in the market, to ensure we remain relevant and ahead of the game.
• Devises and develops site and area specific strategies to counter any aggressive competitor activity.
• Gathers information and supporting documentation to assist with the reporting.
• Report monthly to the GM on competitive activities in the network

Foreign Fuel

• Daily/Weekly/Monthly oversight of Fueled/WSM/Meter readings o ensure visible and quick response to instances of Foreign Fuel
• Escalation process with repeat offenders till Legal

Promotions, CSI and Advertising

• In conjunction with the retailers compiles an annual and monthly Promotions plan
• Ensures compliance to the plan
• Assists and supports any activations and promotional activities for the area

Compliance

• In line with the Monthly Disciplined call agenda, executes all inspections, checks and audits as required by the company and the General Manager (includes)
• WSM Reports, BM HES reports, Site Image, Uniform reports
• Ensures all inspections, audits and checks are done with integrity and all gaps are reported in writing (and accompanied with photographs where applicable)
• Preparing by-weekly operational reports for presentation to the GM
• Responsible for safeguarding reputation, image and credibility of the Company and the group
• Share necessary information with the management team and Retailers to ensure business strategies are achieved

Tenure Information Management.

• Custodian of the Tenure list
• Identify and highlight any tenure issues requiring resolution

Stakeholder Relations

• Manage and maintain relations with retailers and franchises in the network, along with the BC's
• Develop and grow relationships with the retailers and franchisees in the Group
• Establish customer satisfaction in respect of service standards, customer care and customer responsiveness.
• Manage and cultivate existing relationships and expand recurring revenue streams.
• Collaborate with colleagues and service providers to drive the values of the business

Administration and Support

• Ensures all meetings, dealings and pertinent engagements with customers are documented via email and saved on the Master file records electronically
• Compiles and updates files for each service station, including for areas housed on the same property
• Ensures impeccable filing and record keeping
• Shares all necessary letters and correspondence with all applicable colleagues and GM

Requirements

• 3 to 5 years previous experience in a similar role or within a fuel service station environment.
• Must reside or relocate to the Northern Cape
• Must be able to travel to the Northern Cape on a regular basis
• Strong retail fuel industry experience (Non-negotiable).
• Strong communication skills and able to build rapport with all internal and external stakeholders.
• Strong administrative skills.
• Well articulate, a good listener and a strong communicator.
• Good time management skills.
• Ability to think and act strategically in the best interests of the company.
• Well-presented
• Able to work independently and self-disciplined, as the role is often done remotely or whilst travelling.
• Proficient in English and Afrikaans
• South African citizen