Customer Service to Local Government, Sydney

Customer Service to Local Government Recruitment Edge Parramatta and Western Suburbs, Sydney NSW Government to Local (Government and Defence) Casual/Vacation 46.99 Per hour High application volume Temporary assignment  Local government role (western area) Close to public transport 9:00 am to 05:00 pm to Monday to Friday 3 Month Temporary Assignment The Company: Work with ‘pride and purpose’ with this culturally diverse and thriving local council that prides itself on its' ongoing commitment to delivering a high level of customer service and services to its' residents, local businesses and partners. You’re Role: Some of your key responsibilities will include: Answering all incoming customer calls/chats in a friendly, professional and efficient manner including conducting follow up/outbound calls and emails as required. Dealing with enquiries, complaints, and requests for information or services by clarifying customer needs and responding appropriately to the requirements of each customer. Interpreting Council policies and providing appropriate advice in relation to Local Government town planning, building surveying, engineering, waste, traffic, rates and accounts receivable, law enforcement, and environmental health matters. Accurately record customer requests in the CRM system. Required Skills and Experience: Computer literacy, demonstrating experience in word processing, spreadsheets and databases. Experience with Twilio or Tech1 highly desirable Well-developed verbal and written communication skills including the ability to prepare short correspondence. Effective problem solving and conflict resolution skills. Ability to work co-operatively as part of a team and independently. Fluency in a second language is desirable.