Customer Service Representative, Sydney

Customer Service Representative Randstad to Business Support Pemulwuy, Sydney NSW Other (Call Centre and Customer Service) Contract/Temp 35.00 to 36.00 p.h. + super Are you a professional with a passion for providing world-class service and a knack for problem-solving? A leading global manufacturer of high-quality power tools and outdoor equipment is seeking a dedicated Customer Service Representative to join their NSW team. In this role, you will act as a vital link between the company and a national network of business partners and end-users. You will be responsible for ensuring a seamless experience through order processing, technical support, and relationship management. Key Responsibilities Act as the primary point of contact for business partners and end-users, building positive relationships Manage inquiries via telephone and web, providing accurate information regarding products and pricing Deliver information to assist customers with product inquiries and complaints. Efficiently enter and upload orders and data Liaise with sales, marketing, logistics, and warehouse teams to enhance customer satisfaction and resolve anomalies quickly. About you A friendly and professional telephone manner with excellent interpersonal skills. The ability to quickly learn complex product ranges. A background in the power tools or hardware industry is highly desirable but not essential. Sound numeracy skills, a team-oriented mindset, and the ability to maintain confidentiality and professionalism at all times. Why Join This Team? This is an opportunity to join a globally recognised brand that values continuous improvement and team cooperation. You will work in a supportive environment where your contribution directly impacts the company's reputation and customer loyalty. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.