Automotive Customer Service Advisor, Wollongong

Automotive Customer Service Advisor Transition Automotive Pty Ltd Helensburgh, Wollongong, Illawarra and South Coast NSW Automotive Trades (Trades and Services) Full time 30 to 45 per hour more for the right candidate Join Our Fun Team as a Customer Service Advisor to Transition Automotive (Bosch Car Service) Location: Helensburgh, NSW, Australia About Us Transition Automotive Pty Ltd is a proud Bosch Car Service centre and a trusted name in the automotive industry. We're known for our professionalism, high-quality service, and strong community ties. Our team thrives on respect, support, and growth opportunities — and now we're looking for a Customer Service Advisor to be the friendly face of our business. The Role As a Customer Service Advisor, you'll be at the heart of our workshop operations. You'll welcome customers, handle enquiries, and connect them with our technical team — ensuring every interaction is smooth, efficient, and positive. What You'll Do Deliver outstanding customer service with a smile Answer enquiries promptly and professionally Communicate clearly between customers and our workshop team Explain services, products, and pricing in a way customers understand Handle invoicing and use automotive software confidently Specific system training will be provided for automotive software requirements Demonstrate basic invoicing knowledge with ability to learn our systems Basic understanding of invoicing principles is required to support learning our systems Keep operations running smoothly with strong organisation and problem-solving skills What We're Looking For Previous customer service experience (automotive industry experience a bonus, but not essential) Minimum 6 months of customer service experience required Excellent communication and people skills Strong organisational and problem-solving abilities Quick learner with attention to detail A team player with a positive attitude and professional approach Australian work rights are required for this position Year 10 completion or equivalent education level required Why Work With Us? Supportive, fun, and inclusive workplace culture Training provided — with pay increases as you build your skills Career growth opportunities in the automotive industry Three-week paid Christmas shutdown every year to recharge in the summer sunshine Ready to Join Us? If you're motivated, intelligent, and passionate about helping people, we'd love to hear from you. Apply today and grow your career with a team that values you. Work hours: Mon-Friday 8-4:30pm (not open public holidays) Above award rates paid