Medical Receptionist, Sydney

Medical Receptionist Centre for Women's Ultrasound Pty Ltd Westmead, Sydney NSW Receptionists (Administration and Office Support) Full time 28 to 35 per hour About Us: Centre for Women's Ultrasound is a leading provider of specialized pregnancy and gynecology services including specialist consultations, ultrasound and diagnostic tests, offering premium care and expertise. Currently located at Westmead and Norwest Private Hospital, Bella Vista, our team lead by A/Prof. Indika Alahakoon offers care in a professional and supportive environment. Our dedicated team and state-of-the-art facilities equipped with the latest ultrasound technology allow us to deliver high-quality imaging and total healthcare solutions for women and healthcare professionals. We pride ourselves on offering a seamless patient experience and are seeking friendly, professional receptionists to be the first point of contact for our patients. Our services are expanding at our state of the art build new centre at Westmead and we are looking to recruit two to three medical receptionist positions to support our growing practice. Job Review: As the receptionist, you will play a critical role in ensuring our patients feel welcomed, informed, and supported from the moment they walk through our doors. The advertised positions are mainly for fast paced front desk reception duties of a growing and busy practice. Your exceptional and welcoming communication skills, ability to multi-task organizational ability, and attention to detail will ensure the smooth operation of daily appointments and patient care. Two to three positions are available for candidates with front desk medical reception experience to join the organisation as full-time-five days a week or part-time at least 3 days a week. The location is across the two practices and mostly at Westmead, at our new state of the art facility at Westmead Innovation Quarter and suits candidates who have friendly communication skills and would like to develop their career within our organisation. Key Responsibilities: Greet and welcome patients in a warm, professional manner. Manage phone inquiries and appointment bookings efficiently. Maintain and update patient records with accuracy and confidentiality. Provide patients with essential information about their appointments and procedures. Liaise with medical and administrative staff to ensure seamless coordination of appointments. Process payments and manage billing, ensuring adherence to clinic policies. Assist with general office tasks, including scanning, filing, and correspondence. Uphold the practice’s high standards of customer service and patient care at all times. To be successful in this role, you will need to possess: Previous experience: Prior experience in a medical reception or healthcare environment is essential. Experience in reception duties with a radiology practice/ women's health ultrasound services would be highly beneficial for the role. Communication: Exceptional verbal and written communication skills. Organizational Skills: Ability to multitask and handle multiple patient inquiries and appointments simultaneously. Technology: Proficiency in medical management software (Genie or similar), Microsoft Office Suite  and Outlook. Preferable Customer Service: Strong interpersonal skills, with a patient-centred approach. Confidentiality: Commitment to maintaining patient privacy and confidentiality in line with healthcare regulations. Professionalism: Friendly, empathetic, and professional demeanour, especially under pressure. Dedicated and enthusiastic approach to providing service in the health care industry. Positive 'can do' attitude Attention to detail, reliability, and ability to complete tasks in a timely manner. Strong work ethic, and reliability. Preferable criteria would include: Experience with Genie/Gentu practice software Flexibility in working hours and to working between our 2 locations of Bella Vista and Westmead. Available for early starts and late finished if required on the roster. What we offer: A collaborative and supportive work environment. Opportunity to join an expanding women's health practice with long term opportunities The chance to make a meaningful difference in the lives of women through quality healthcare. How to Apply: If you are a highly organized individual with a passion for patient care, ability to multitask, experience in a fast space reception environment we would love to hear from you. Contact for information and enquiries regarding the position Ritu Gaba, Operations Manager, Centre for Women's Ultrasound Pty Ltd To apply please send your resume, a cover letter outlining your experience, . If you can email a 1 minute video on why you are interested in this job that would facilitate our interview process. Only successful applications will be contacted. Application deadline 31st May 2025