SAP Support Manager - (PERMANENT), Roodepoort Settlement

Main Purpose of the Job (Overall objective)

• The SAP Support Manager will support the strategic and operational management of the SAP ERP systems. This role is responsible for ensuring system stability, managing support to the end-user community, compilation of training material, and continuous improvement with a strong emphasis on the Order to Cash function. The incumbent will manage a team of four and drive performance in alignment with business goals.

Key Performance Areas

• Resolve daily operational issues and drive system enhancements.
• Support and manage the SAP solution for the “Order to Cash” and/or the “Procure to Pay” processes.
• Manage the IT SAP team responsible for the “Procure to Pay” solution, ensuring high performance and collaboration.
• Oversee SAP system operations, ensuring 99.8% uptime.
• Drive the use of SAP SEN training tools and ensure 100% training material is updated and live.
• Collaborate to ensure successful audits with no repeat findings and implement corrective actions.
• Support the SAP authorization software (Sorterion) roll-out with special attention to ensuring the appropriate roles & access is designed to ensure efficient SAP support.
• Implement and activate SAP ALM and ensure full adoption by the SAP support team.
• Manage IT initiatives and change requests efficiently within allocated time and budget.
• Allocate resources to support tasks on major projects in collaboration with the Application Portfolio Manager and the project office ensuring timely, quality delivery. Ensure handover from projects to support.
• Manage change requests and 3rd level support through the 3rd party Application Managed Service (AMS) contract with the agreed budget.

Required Minimum Education and Qualification

• Bachelor's degree in Information Systems, Business Administration or related.
• Good experience with SAP S/4HANA, particularly in the Procure-to-Pay & Order to Cash processes.
• Proven leadership experience managing teams of 4/5 or more.
• Strong project management and process improvement skills.
• Excellent communication and stakeholder management abilities.
• SAP S4 training or certification is desirable.

Competencies

• Delivery-focused and customer-oriented.
• Resilient and adaptable to change.
• Analytical with strong problem-solving skills
• Visionary and enterprising mindset.

Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks