Duty Manager, Ladysmith

Key Responsibilities

Guest Relations:

Act as a primary host, checking guests in/out, managing special requests, and ensuring an unforgettable safari experience.

Front of House&Administration:

Oversee reservation tracking, coordinate guest logistics, and process point-of-sale invoicing.

Operational Support:

Support daily housekeeping audits, room checks, and maintenance coordination across all deluxe units and family chalets.

Food&Beverage Service:

Assist with daily dining service, boma dinner logistics, and bar inventory control.

Staff Supervision:

Manage and motivate shift teams, promoting a positive, collaborative, and disciplined working environment.

Minimum Requirements

Experience:

1–3 years of operational or hospitality supervisory experience (previous experience in a safari lodge or remote bush environment is highly advantageous).

Qualifications:

A hospitality management diploma or certificate is preferred.

Skills:

Exceptional face-to-face communication, problem-solving under pressure, and basic financial or admin acumen.

Systems:

Competence in Microsoft Office (Word, Excel) and familiarity with property management booking systems.

Attributes:

High emotional intelligence, neat presentation, strong work ethic, and a genuine passion for wildlife and conservation.

Logistics:

Valid Driver’s License is essential. Due to the live-in nature and remote bush setting of the reserve, this position is strictly for single placement with no pets allowed.

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