Account Manager - North West - Up to£38k pa depending on …, Mahikeng

Salary: Up to£38k pa depending on experience

This a key role within our client company for a 1st class Account Manager with at least 3 years supervisory experience.

Essential Duties and Responsibilities:

Working closely with the SAC’s (Studio Account Coordinators) and customer’s Packaging group, plan, organise and direct studio activities and resource work within teams.

Build and maintain excellent contact with key decision makers both internally and externally.

Ensure the studios optimise resource to best utilise available capacity.

Monitor and measure performance of the account through KPI’s and metric reporting.

Act as a back‑up for the SAC’s during holidays, sickness and, by using own judgment, in projects which require additional support.

Work closely with the relevant internal and external Quality functions to ensure compliance and audit readiness.

Develop a perceptive awareness of the customer’s actual requirements and translate back to the operational teams.

Work in conjunction with the Global Account Director (GAD) to be a key point of contact for the customer regarding operational issues, including any customer specific requirements.

Provide project management and critical path management as appropriate.

Hold and attend regular team meetings both on and off site.

Identify areas for improvements, offer solutions and monitor new processes.

Deliver annual performance appraisals and regular individual coaching sessions within a format of your preference.

Adhere to stated policies and procedures relating to health and safety, and quality management.

To develop and cement a good team‑working environment.

Additional Requirements:

Proficiency with computer systems including SAP and Microsoft Office products

Experience in handling MAH (Marketing Authorisation Holder) transfer projects

Ability to travel (international and domestic) on occasions

Demonstrated strong written and presentation skills

Supervisory Responsibilities This role will have supervisory responsibilities and will be defined in conjunction with the Global Account Director. Your direct reports will be the Studio Account Coordinators (SAC’s) and you will be expected to support the SAC’s interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and dealing with any issues; assisting with complaints and resolving problems.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reading and Writing Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills Project Management– BLUE MIS; Excel Spreadsheet; Word Processing; and PowerPoint.

Certificates, Licenses, Registrations UK Driving License essential.

Other Qualifications Expected to travel to meet customer requirements.

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