Account Manager - North West - Up to£25k pa depending on …, Mahikeng

Salary: Up to£25k pa depending on experience

Account Manager Key Responsibilities

Ensuring customer satisfaction is achieved throughout

Managing client communications in the most effective manner

Ensuring jobs are processed and managed in line with company procedures and meeting client’s requirements

Ensuring all jobs are managed within the agreed timescales, commercials and escalating failures internally

Developing relationships with the allocated clients

Daily order processing of client requirements and job tracking

Engaging with the appropriate managers to communicate requirements and escalating potential failures

Maintaining strong relationships with client, internal managers and staff

Understanding client’s needs and any contractual agreements

Understanding the full service proposition and being able to articulate it to the client

Recognising opportunities to increase revenue or maximise profit

Operational and Process

Ability to train on existing processes and suggest improvements to streamline and increase effectiveness

Ensuring all work complies with client standards and managing expectations of finished work

Attending regular internal production meetings

Resolving issues, escalating to managers where appropriate, including any contract risks identified

Being flexible in approach to workload and task allocation to ensure client demands are met

Snapshot of Daily Tasks&Operational Requirements

Taking briefs/orders from clients

Agreeing delivery schedules with client

Liaising with the client regarding any deviations to schedules

Liaising with production heads to agree schedules

Booking jobs onto the system

Managing delivery dates on jobs

Managing proof dates on jobs

Attending daily production meetings

Briefing work into the Studio

Checking proofs before submitting to client that brief has been interpreted correctly (not proofreading)

Taking corrections from clients and liaising with studio / re-proof process

Capturing extra costs on jobs in connection with Studio corrections / change of specification

Liaising with commercial department for quotes

Sending quotes to clients

Following up quotes with clients and gaining feedback

Viewing file copies of final production

Running back order reports to support stock management processes

Final checking of jobs before invoicing / ensuring all extra charges added

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