Account Manager - North West -£22k to £26k pa (depending on …, Mahikeng

Role Overview We are looking for an enthusiastic Account Manager for one of our key clients.

Main Role Purpose

Internal sales team support on all operational requirements relating client’s needs

Attending external client meetings as required for specific accounts

Identifying new opportunities on existing accounts and increasing activity / turnover

Working on new business leads to evaluate, qualify and maintain

Requirements

Ensuring customer satisfaction is achieved.

Managing client communications in most effective manner

Ensuring jobs are processed and managed in line with procedures and meeting clients requirements

Ensuring all jobs are managed within the agreed timescales, commercials and escalated failures internally

Key Activities

Develops relationships with the allocated clients

Daily order processing of clients requirements and job tracking

Engages with the appropriate managers to communicate requirements and escalated potential failures

Maintains strong relationships with client, internal managers and staff

Understands client’s needs and any contractual agreements

Understands the full service and sales proposition / is able to articulate it to the client

Recognises the opportunity to increase revenue or maximise profit

Operational and Process

Ability to train on existing processes&suggests improvements to streamline and increase effectiveness

Ensures all work complies with clients standards and manages expectations of finished work

Attends regular internal production meetings

Resolves issues, escalates to managers where appropriate including any contract risks identified

Is flexible in their approach to workload and task allocation to ensure client demands are met.

Ideal Candidate

3 years experience in print and specifically operational print

Good knowledge of Tharsterns MI system

Competent in all Microsoft packages

Good communication skill and attention to detail

Works well on individual tasks

Contributes to the wider team

Client facing experience

Driving license

Compensation&Benefits Salary:£22,000 to £26,000 per annum, dependent on experience.

Holidays: 26 days + bank holidays.

Hours: 8:30– 5:00, flexible to fill the role.

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