Employee Relations Specialist, Mahikeng

Job Type: Permanent Job Sector: Unspecified Region: North West Location: Runcorn Salary Description: Competitive Posted: 17/03/2026 Recruiter: Phoenix Medical Supplies Job Ref: kal-PHOENIXMedicalSuppliesLimited-46491-63737-en Job Views:

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Job Title: Employee Relations Specialist

Location: Runcorn, UK

Salary: Up to£45,000 (dependent on experience)

Working Hours: Monday–Friday, 09:00–17:15

We are seeking a confident and experienced Employee Relations Specialist to join our HR team, supporting a workforce of over 5,500 colleagues. This role is ideal for someone who enjoys navigating complex employee matters, working at pace, and influencing fair, pragmatic outcomes across a large and varied organisation.

The role As a key member of the HR function, you will take ownership of complex employee relations activity, providing clear, balanced advice that aligns with both legal requirements and business priorities. You will play an integral role in maintaining consistency, reducing risk, and strengthening management capability across the organisation.

Key responsibilities

Lead on complex and sensitive employee relations cases, offering expert guidance to managers and stakeholders

Oversee a busy caseload covering disciplinary, grievance, performance, and absence matters

Support dispute resolution processes including early conciliation and mediation, and assist with tribunal preparation

Develop line manager capability through coaching, advice, and practical support

Partner with senior HR colleagues and business leaders to shape and improve ER approaches

Review and enhance policies and processes to ensure they remain effective and compliant

Provide on-site support and deliver training across UK locations where required

About you

Strong background in employee relations within a fast-paced, high-volume environment (retail or distribution experience advantageous)

Solid understanding of UK employment legislation and its practical application

CIPD Level 5 (or equivalent experience)

Demonstrated experience handling conciliation processes and preparing for employment tribunals

Skilled communicator with the ability to influence and build credibility at all levels

Professional, discreet, and confident managing sensitive situations

Comfortable using HR systems and Microsoft Office (experience with iTrent beneficial)

What’s in it for you

Competitive salary up to£45,000

22 days annual leave (plus bank holidays), increasing with service

Medicash plan to help with everyday healthcare costs

Financial wellbeing support via flexible pay access tools

Retail discounts and employee offers

Employee Assistance Programme for additional support

Contributory pension scheme

Hybrid working options following onboarding (typically 4 days on-site, 1 day remote)

INDPMS

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