Service Advisor - Tools and Machinery - Klerksdorp, Mahikeng

We are thrilled to announce a new opening for a highly skilled

Service Advisor

for our

Klerksdorp, North West , to join our team!

About the Position: We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our Branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.

Technical Knowledge:

Wide range of Power Tools, Welding Machines, Compressors

Small Machinery i.e. Petrol&Diesel Engines, Generators

Job Requirements:

Consult with Repairs Technicians regarding necessary repairs and possible alternatives

Use knowledge of products and services to provide information about available parts and service options

Answer questions about service outcomes, schedule and book appointments

Provide customers with information and advice on warranty protections and cost savings

Manage and oversee the Repairs division workflow and schedule

Call customers to advise them on pick-up times

Maintain positive customer relationships to ensure repeat business

Desired Skills:

Technical

Must be able to communicate with customers at all levels

Must be detailed oriented

Must be able to read and write English

Must be highly motivated and be able to liaise with customers

Knowledge of mechanical systems

Desired Work Experience:

Proven work experience as a Service Advisor or similar role

Strong understanding of Repairs and Maintenance of tools and machinery

Salary: Negotiable with Benefits available

Working Hours: Monday– Friday 08:00 – 17:00 and Saturday 08:00 – 13:00

About The Employer: Adendorff Machinery Mart sources equipment from all over the world to offer the greatest range of products at the best prices. In creating a strong staffing group Adendorff Machinery Mart believes in the development and implementation of Organizational Development&Training that is recognized for its ability to understand, conceptualize and deliver total solutions and to provide consistent, professional and long-term relationships with its customers and will assist in developing well rounded staff in all aspects of business. This is what Adendorff Machinery Mart’s vision is all about, and we pride ourselves in focusing on a long-term commitment to our vision. Based on our strong commitment to our vision we believe that we place ourselves in a position whereby our decisions, abilities and actions will prove us to be a great market leader within our field.

The Company encourages all designated groups to apply.

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