IT Delivery Analyst - Wigan, Mahikeng

Job Overview IT Delivery Analyst– Wigan (Hybrid). Job Type: Permanent. Sector: IT. Region: North West. Location: Wigan. Salary: £27 per hour. Salary Description: Competitive salary and excellent benefits. Recruiter: Arrow XL. Job Ref: 1245.

Responsibilities

Scope and analyse customer needs to define clear requirements for BAU changes and projects.

Coordinate internal and external resources and manage project plans to ensure successful execution.

Track milestones, budgets and timelines, managing scope changes through the agreed change control process.

Own changes through to implementation, including patch and release management.

Facilitate workshops and updates across all levels of the business, including executive-level stakeholders.

Ensure all changes follow governance processes and escalated issues to the Technical Delivery Manager or business sponsor as needed.

Liaise with technology partners and support services to ensure smooth delivery and resolution.

Perform configuration activities and provide technical user support directly or via external support.

Develop and maintain system documentation, configuration records and user self‑service materials.

Define and maintain system or application roadmaps in collaboration with the Enterprise Architect.

Ensure effective system monitoring, license management and data governance.

Maintain information security controls and compliance.

Manage workload, priorities, and personal development through the company’s performance process.

Qualifications

Comfortable working under pressure in a fast‑paced, changing environment.

Flexible and able to meet tight deadlines while adapting to evolving business needs.

Strong communicator with the ability to influence and engage stakeholders at all levels.

Practical and solutions focused, with a common‑sense approach to problem‑solving.

Technically capable and process oriented, with a high level of numerical accuracy and attention to detail.

Collaborative team player, equally confident working independently.

Skilled in capturing requirements and delivering system change.

Experienced in administering systems or applications and applying change and continuous improvement methodologies.

Strong facilitation skills, with a grasp of logistics and 24/7 operations.

Knowledge of business processes and working practices, with a focus on governance and compliance.

Able to develop and maintain system documentation and user support materials.

Holds a full UK driving licence.

Benefits

Hybrid Working– flexibility of working from home and the office.

Generous Annual Leave– 34 days (including bank holidays), increasing with service.

Holiday Buy Scheme– purchase up to 5 extra days off.

Pension Plan– company contributions.

Private Medical Insurance– comprehensive cover through AXA.

Life Insurance– twice the basic salary from day one.

Medicash– cashback on everyday healthcare expenses.

24/7 Wellbeing Support– free, confidential Employee Assistance Programme.

Career Growth– technical training and leadership development academies.

Staff Discount– 25% off fashion and home at Very.co.uk, plus discounts on furniture, tech and more.

Gym Discounts– up to 25% savings at more than 3,700 gyms and fitness centres.

Cycle to Work Scheme– savings through Evans Cycles.

Long Service Awards– celebrating milestones with meaningful rewards.

Recognition Programmes– monthly awards with vouchers and Hall of Fame shout‑outs.

Team Incentives– fun competitions, seasonal rewards and surprise gifts.

Retail Discounts– significant savings at top supermarkets, fashion and tech retailers.

EEO Statement We’re proud to be an equal opportunity employer. We’re committed to creating an inclusive workplace where everyone can thrive, regardless of background. Should you be invited for an interview and require adjustments, please let us know – we will make the necessary accommodations.

Contact Email:

Tel: 000 000 0000

Contact: Danny Colbert

How to Apply It’s quick and easy to apply online. Prepare an up‑to‑date CV and follow the step‑by‑step application process. We’re excited to hear from you!

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