Inbound Customer Service Advisor, Belfast

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.

Position Details

Pay:

Hourly rate of£12.25

Location:

Hybrid role with 2 days in our Belfast office and 3 days working from home

Address:

49 E Bridge Street, Belfast BT1 3NR

Full time permanent: contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.

Benefits

Discount on car and home insurance with AXA

28 days paid holidays

Refer a friend incentive

Employee Assist Program - a range of support and resources, accessed free

Workplace Savings platform - access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources

PUREGYM discount and 0% joining fee

Free healthcare cover for you and your dependents with pension (after one year)

UNUM Dental cover - comprehensive cover enabling you to claim back costs of dental care for you and your dependents

Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)

Qualifications

Excellent English&Polish verbal/written skills

Social media or content moderation experience (desired)

Minimum of 6 months customer service experience (mandatory)

Fully flexible between 8am-12am (Midnight) Monday to Sunday

Minimum broadband speed of 10Mbps and a private/distraction free location when working from home

Spotless record, free from any credit, criminal or disciplinary issues

Equal Opportunity Employer Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Location:

GBR Belfast - Maysfield

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