Front Office_Front Office Supervisor, Middelburg

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

We are currently seeking a

Front Office Supervisor

to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume– those with character, skills, talents, and a passion for creating memorable experiences.

As the

Front Office Supervisor , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our

Front Office Supervisors

love the hustle and bustle of life! It’s not just about check‑in and check‑out. It’s about everything in‑between.

Responsibilities

You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level

You will exude patience, empathy and have the personality to host the show

As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

Support the Front Office Manager with the day‑to‑day running of front office operations

Lead shifts in the absence of the Front Office Manager

Liaise closely with housekeeping, maintenance and other departments

Monitor room availability, reservations and front desk activities.

Oversee cash handling and ensure accurate financial procedures.

Coach, guide, and support team members to maintain service excellence

Qualifications

Flexibility and a positive, Yes, I Can! Attitude

An eye for detail

Is a creative problem‑solver

Passionate about creating extraordinary service

Ability to work as part of a team to ensure guest satisfaction

Strong verbal communication skills

Likes having fun at work

Experience in a similar position is beneficial but not essential

Qualification in Hospitality Management or any related field

2-3 years’ experience in front office operations, with supervisory exposure.

Strong working knowledge of Opera, PMS systems and MS Office.

Solid understanding of front office procedures and guest service standards.

Confident, calm and professional approach in high‑pressure situations.

Strong leadership, communication, and organisational skills.

Excellent email and telephone etiquette.

Flexibility to work shifts, weekends and public holidays.

Additional Information Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates

exceptional experiences and memorable moments

every day. Let your

Yes I Can!

spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your

growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s

inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our

Employee Resource Groups and inclusion initiatives .

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to

make a difference—in hospitality, your community and beyond.

Enjoy Global&Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to

bring your talent, energy, and passion , we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all

backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.

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