COUPLES VACANCY - Assistant General Managers - Beach Resort, OR Tambo District Municipalit …

COUPLES VACANCY - No singles will be considered

An Assistant General Management Couple supports the General Manager in overseeing the full operation of a rural coastal hotel. This hands-on role requires a dynamic couple where one partner typically focuses on Operations & Guest Experience, and the other on Administration, Finance & HR (or both share responsibilities depending on strengths).
The couple ensures smooth daily operations, high service standards, financial control, and strong team leadership in a remote hospitality environment.
PARTNER 1: Operations & Guest Experience Focus
Key Duties & Responsibilities

1. Hotel Operations Management

• Oversee Front Office, Housekeeping, Food & Beverage, and Maintenance departments.
• Ensure smooth daily operations and service delivery.
• Act as Duty Manager when required.
• Maintain 4–5 star service standards.

1. Guest Experience & Relations

• Welcome and interact with guests.
• Handle guest complaints and service recovery professionally.
• Oversee guest feedback platforms (TripAdvisor, Google Reviews, etc.).
• Ensure memorable guest experiences aligned with the hotel’s brand.

1. Food & Beverage Oversight

• Supervise restaurant and bar operations.
• Ensure stock control and cost management.
• Monitor service standards and hygiene compliance.
• Work closely with Head Chef on menus and guest preferences.

1. Staff Management

• Lead and motivate departmental teams.
• Conduct daily briefings and staff training.
• Monitor performance and discipline where required.
• Foster a positive team culture in a rural environment.

1. Maintenance & Property Care

• Conduct daily property inspections.
• Report and manage maintenance issues.
• Ensure facilities and grounds are well maintained.

PARTNER 2: Administration, Finance & HR Focus
Key Duties & Responsibilities

1. Financial Management

• Assist with budgets, forecasts, and financial reporting.
• Monitor daily revenue and expenses.
• Control stock, procurement, and supplier accounts.
• Oversee petty cash and banking.

1. HR & People Management

• Recruitment and onboarding.
• Maintain staff files and HR compliance.
• Manage payroll inputs.
• Ensure compliance with South African labour legislation.
• Oversee staff accommodation (if provided on-site).

1. Reservations & Revenue Management

• Manage booking systems and OTA platforms.
• Implement pricing strategies with GM.
• Monitor occupancy and yield.
• Handle group and corporate bookings.

1. Administration

• Ensure compliance with health & safety regulations.
• Maintain licenses and regulatory documentation.
• Prepare monthly operational reports.
• Liaise with head office (if applicable).

Shared Responsibilities

• Acting General Managers in GM’s absence.
• Hosting events, weddings, and conferences.
• Community engagement and local supplier relationships.
• Marketing support and social media oversight.
• Crisis management (power outages, water shortages, guest emergencies).
• Hands-on operational support when short-staffed.

Qualifications & Requirements
Education

• Diploma or Degree in Hospitality Management, Hotel Management, Business Management, or related field.
• Food Safety/HACCP certification (advantageous).
• First Aid certification (advantageous).

Experience

• 3–5+ years in a senior hospitality role (Lodge Manager, Assistant GM, Operations Manager).
• Experience in rural, remote, or coastal properties preferred.
• Strong Food & Beverage background (at least one partner).
• Solid financial administration experience (at least one partner).

Skills & Competencies

• Strong leadership and team management.
• Excellent guest relations and communication skills.
• Financial acumen and cost control ability.
• Problem-solving in remote environments.
• Ability to work long hours and weekends.
• High adaptability and resilience.
• Hands-on and practical mindset.

Technical Skills

• Proficiency in PMS systems (e.g., Opera, Semper, NightsBridge).
• Microsoft Office (Excel essential).
• Online booking platforms knowledge.
• Basic maintenance understanding (advantageous).

Personal Attributes

• Mature, stable couple dynamic.
• Excellent interpersonal skills.
• High emotional intelligence.
• Guest-focused and service-driven.
• Comfortable living in a rural coastal area.
• Community-oriented mindset.

Working Conditions

• Live-in position (often with accommodation provided).
• Long hours during peak season.
• Weekend and public holiday work required.
• Remote environment with limited access to urban facilities.