Senior Manager Circus Triangle Mall (Umtata Central), Mthatha

Job Description New Store Opening– Exciting Opportunity

Join the Pedros family as we open our brand-new store in Mthatha. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

Duties And Responsibilities

Overseeing overall operation of the restaurant / take‑away

Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained

Overseeing and managing stock control, purchasing and orders

Dealing with customer complaints and maintaining customer service levels of the restaurant / take‑away

Maximising profitability and meeting sales and GP% targets, including motivating staff to do so

Managing staff including discipline and work rosters

Work within a team and drive the restaurant / take‑away forward

Ensuring compliance with health and safety regulations

Ensure daily opening and closing procedures are conducted at the store

Marketing activities– to ensure that promotion and incentive programmes are introduced at the store

Customer service relations management– handling of customer service complaints and ensuring complaints are handled within the required time frame

People management– ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store

Recruitment and selection– leading, training and monitoring the performance of the team in the store to increase productivity and profitability

Performance evaluation of staff

Requirements

Restaurant and Fast‑Food Service experience – minimum 3 years related experience required

GAAP experience and knowledge– advantageous

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem‑solving skills

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